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hasnainsaad93
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Joined 2 years ago
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How to escalate issue to upper management for Trade In promotion ?
I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven't been adjusted. At first I thought this should take a month or two but after the 3rd month I called the support. They assure me that after the next billing cycle your bill will get adjusted. The conversation started somewhere around 2022 December and then I see that on January 2023 I still get to pay the full billing amount. I called them on January they said your adjusted amount will get adjusted in February but it didn't. I called them on Feb they said for sure its going to happen in March. Its literally frustrating. Please help and let me know how to properly escalate this.862Visto1like10Comentarios