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im_tired
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Joined 2 years ago
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Tmobile process done INCORRECTLY
Has this happened to anyone? I did an account transfer to my mom, in which my act was closed. (Dec'22) Before the transfer my mom purchased a new phone.They didn't transfer my moms billing to the new account. So i was charged on my old account which still hadmy card info I called over the phone and was toldi couldn't be refunded because the account is closed. Apparently the process when transferring was done wrong. I hadto transfer my moms device over to the new account before closing. Iwas helped with both transferring acct and closing (since itcouldn't be done at the t-mobile store)over the phone,so the person helping me have had to known that since the point was to transfer the acct (DEVICES AND ALL). Ihad NO idea they were goingto charge me, i did not receive any statements for my last bill or ANYTHING. Plus i was charged in January too!! When i log inonlineit goesstraight to my moms new account. So there was no way for my to see my bill for January or Feb! I woke up to huge bill on my bank acct So now im stuck with a possible collection bill!! it's so frustrating that i had no idea of this bill. (Feb'23)