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ITSMGuru
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Better options for JOD
First off, where's the suggestion section? This is neither a question or a conversation. Anyway, let's get into it. We need better options for JOD. I'm not sure what happens with traded or returned phones but paying all but $750 of a phone is not a good option with the way pricing of the phones are going. That was nice when phones were $600 and under. Now you can't get a flagship phone for under $700 ($699) and with phones like the Folds that cost $1800, it's unrealistic to expect someone to put down $1050 + tax and upgrade fee. First off Google, what are you thinking? I know you're trying to stay priced with Samsung BUT for $1800 this should've at least been the Pixel 7 Pro Fold. You can't only add a fold feature and double the price. I'm not getting double the phone, the specs aren't even the same and the phone isn't 2x the size. Back to you T-Mobile. I would suggest a payment that will put the phone at $750 for financing OR 20% of the phone down as an option. I would also suggest NOT paying taxes on a phone you most likely won't keep because they payment schedule is for 18 months which will leave a "lease balance" at the end anyway. Here's my suggestion: Pay down phone to $750 or 20% of phone (whichever is cheapest). Pay off 60% of phone over 18 months or (80%). Keep the phone by paying off the lease option of the remaining 20% plus taxes. No upgrade fee for JOD since if you have JOD, you've been with the company for a long time. Any phone over $1000, the insurance is $25/mo If I'm being honest, even this isn't good (at $60 but I'd take the $80) but it's better than what we have now. With this, I would still be paying $360 down for the phone and $60 - $80/mo with an upcharge of $7/mo for insurance. I would likely JOD tothe Fold (if it were a 7 Pro Fold) but I can't see paying 2x as much for a phone I probably won't want to keep for 1 year let along 18 months. I'm the guy that jumped 4 phones in 5 months so the implementation of that upgrade fee years ago might be my fault but I'm sure you're getting your money back on the phones. Cut us longtime customers a break and give the new customers a reason to stay.51Visto0likes0ComentariosRe: why does t-mobile have the worst customer service out of the phone companies?
T-Mobile has been hands down the best and fastest customer service I've had and being an Android user, I've encountered some challenging reps but even they beat the likes of AT&T and Verizon. The others in my household have AT&T and we have Vz for TV and Internet and nothing but real problems there. AT&T would say on the call they were going to do something and not do it. Then I go into the store and they say the same thing and it still doesn't get done and their account is never updated with what they said they were going to do even though I asked specifically if they were noting the account. Vz jerked us out of or transferred our Visa card to other users multiple times. The most difficult time I've had with T-Mobile is the reps lack of Android/Google knowledge.17Visto0likes0Comentarios