User Profile
Ken98045
Transmission Trainee
Joined 3 years ago
User Widgets
Contribuciones
Re: WIFI Calling Preferences Being Forced to Cellular Preferred
I'd like to refresh this very old thread. T-Mobile still refuses to fix this issue. I am now on a Galaxy 23. The same thing has been going on 4+ years. They still "automagically" change this setting to Cellular Preferred. They have no business ever touching this setting. It is simply a customer preference. A preference should have nothing to do with what is actually happening while a phone moves. What should happen (obviously) is that when a phone move to a location where there is no Wi-Fi they should (silently) change over to the cell network. IF the customer has Wi-Fi preferred and they go back to a location with Wi-Fi they should silently change over to Wi-Fi. There is absolutely no need for this user preference to ever change unless the user changes it manually. I have tried to explain this simple concept to T-Mobile reps on at least 7 occasions (including over an hour today). For whatever reason they are completely unable to understand this simple concept. This is very, very frustrating! ONCE I actually got a rep who understood the issue the first time I explained it. She finally said she'd refer to up the line. Obviously nothing happened (in 18+ months). I don't understand why T-Mobile is so resistant to fixing this issue. BTW, I know that Verizon does not do this. I don't think AT&T does either, but I haven't tried them.1Ver2likes0ComentariosRe: S22 Ultra & Wifi Calling Doesn't Work Correctly
After hours on the phone with tech support they suggested using a Cell Spot pico cell. Yeah, that didn't work either. Of course all that does is convert a cell signal to what I guess is the equivalent of a wifi call. Still I had to try it. I'd suspect some sort of weird problem on my LAN if I didn't know that the only thing has changed is the phone. The same goes for suspecting an issue with the tm wifi calling hardware/software on their servers. If the S21 worked the S22 should work the same or better. Not!7Visto1like0ComentariosS22 Ultra & Wifi Calling Doesn't Work Correctly
I was using an S21+ on T-Mobile using Wi-Fi calling preferred for over a year very successfully. I purchased an S22 Ultra and turned on Wi-Fi preferred. Here is what I've experienced. In about 65% of my calls the first 5 seconds to a minute are VERY, V--E---R---Y S---L---O--W. Speech is slowed down very significantly and shifted dramatically to the base side. This makes interacting with commercial phone response systems difficult to impossible. This happens even calling T-Mobile 611/customer service. After this first period wi-fil calling seems to settle down and work correctly. IF you can get past the problem portion of the call. Again, this problem NEVER happened with the S21. I don't know if this is a Samsung issue or a T-Mobile issue. If this happens to you please report it and request a trouble ticket number. If enough people report it maybe the problem will be corrected.1.3KViews1like8ComentariosRe: WIFI Calling Preferences Being Forced to Cellular Preferred
It is definitely worth a try. I'll give it a shot. There is a big "however" involved here though. The phone (or maybe T-Mobile One UI) has no business changing a setting that I have deliberately made. That is not to say that on a case-by-case basis the phone/T-Mobile shouldn't opt to use cellular or wifi. In this case I would interpret that to say: "Unless there is a reason not to, I very strongly suggest that you use ….". I do have to say that I may have been incorrect on what was going on with specific reference to the S22 with the release date firmware. I assumed that the phone was changing to cellular preferred, and that cellular (4G in my area) just didn't work well. I now believe that there were two things going on. First, wifi calling just didn't work at all with the release date (factory) firmware. That is, it was completely non-functional That would explain why the phone was constantly reset to "cellular preferred". Second, 4G calling had major problems that resulted in at least partially unusable calling (the first 5-30 seconds of 50% of the calls) was the problem. Starting with the first (around 3/20/22??) firmware upgrade, wifi calling suddenly (apparently) started working. When I had wifi calling turned on voice call were now 100% clear. Suddenly I no longer had my preferences reset to "cellular preferred" except when I left home. When leaving home it will sometimes change to "cellular preferred", but when reaching home to would revert back to "wifi preferred". I still say it shouldn't do that ever though. One of the reason I misinterpreted the major cause of the problem was that the phone UI does not clearly state the status of the call -- wifi vs. cellular". That is still the case. It really wouldn't hurt the to note that in that screen. There is plenty of room. So, at least for the S22 there is good news! Still, T-Mobile needs the fix the "preference" problem. T-Mobile also needs to train their support people better. There was apparently at least a month where the S22 wifi calling didn't work. Support should have know that. They didn't.1Ver1like0ComentariosRe: WIFI Calling Preferences Being Forced to Cellular Preferred
Well, I was actually surprised recently. My phone preferences automatically "optimized" briefly to "prefer wifi" rather than the other way around. That was the first time I've seen that. Either way, the phone/T-Mobile should never change a user preference. It can/should change which way it chooses to make/receive a particular call, just not a preference.2Visto1like0ComentariosRe: WIFI Calling Preferences Being Forced to Cellular Preferred
I was using an S21+ originally on the Verizon network and ported to TM. This problem did not happen on that device. I purchased a T-Mobile S22 Ultra and I immediately started getting this problem. I have 1 - 2 bars cellular and 2 excellent Wi-Fi routers with a super high signal strength. So, there is no possibility that anything is actually being "optimized". ' I did call TM tech support. They blamed Samsung. It is very disconcerting that this problem has been going on for years! I have no problem with the phone temporarily switching to cellular if the phone sees a problem with wi-fi. However, I have a major problem with them resetting the wi-fi preferred option I deliberately set. That makes zero sense. Suddenly a 30 second issue with Wi-Fi strength becomes a permanent preference for cellular???? This is a huge problem because all my calls are going from crystal clear wi-fi to very broken cellular. At the very least if they "optimize" to cellular they should re-optimize back to wi-fi when wi-fi is better. Instead, it just goes in one direction.1Ver1like0Comentarios