Forum Discussion
WIFI Calling Preferences Being Forced to Cellular Preferred
I am experiencing my WIFI Calling Preferences always being forced to "cellular preferred", as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...
It is definitely worth a try. I'll give it a shot.
There is a big "however" involved here though. The phone (or maybe T-Mobile One UI) has no business changing a setting that I have deliberately made. That is not to say that on a case-by-case basis the phone/T-Mobile shouldn't opt to use cellular or wifi. In this case I would interpret that to say: "Unless there is a reason not to, I very strongly suggest that you use ….".
I do have to say that I may have been incorrect on what was going on with specific reference to the S22 with the release date firmware. I assumed that the phone was changing to cellular preferred, and that cellular (4G in my area) just didn't work well. I now believe that there were dos things going on. First, wifi calling just didn’t work at all with the release date (factory) firmware. That is, it was completamente non-functional That would explain why the phone was constantly reset to "cellular preferred". Second, 4G calling had major problems that resulted in at least partially unusable calling (the first 5-30 seconds of 50% of the calls) was the problem.
Starting with the first (around 3/20/22??) firmware upgrade, wifi calling suddenly (apparently) started working. When I had wifi calling turned on voice call were now 100% clear. Suddenly I no longer had my preferences reset to "cellular preferred" except when I left home. When leaving home it will sometimes change to "cellular preferred", but when reaching home to would revert back to "wifi preferred". I still say it shouldn't do that ever though.
One of the reason I misinterpreted the major cause of the problem was that the phone UI does not clearly state the status of the call -- wifi vs. cellular". That is still the case. It really wouldn't hurt the to note that in that screen. There is plenty of room.
So, at least for the S22 there is good news! Still, T-Mobile needs the fix the "preference" problem. T-Mobile also needs to train their support people better. There was apparently at least a month where the S22 wifi calling didn't work. Support should have know that. They didn't.
