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LawnMower
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Re: Disable MMS/Texting over WiFi
My problem disappeared for almost 8 months, but reappeared last week with a new wrinkle. This time, I was able to send MMS messages but I couldn't receive them. Moreover, whereas I got a notification in my messaging app last time I had this problem, I got no notification this time. I tried rebooting my phone to no avail. Having no other choice, I decided to call T-Mobile support. I spent a fair bit of time on the phone with a fairly knowledgeable rep, who took me through a series of steps to fix or at least diagnose the problem, but those steps failed. He decided to open a ticket on my behalf with T-Mobile's engineering group, and he agreed to get back to me within three business days with their findings. (The phone started working correctly again later that day and it's been working fine for over a week.) Well, he never got back to me, so I called support again and asked them to look up the status of my ticket. He looked up the ticket and told me the engineering team hadn't done anything yet and forwarded me over to the engineering team. At that point, I was talking to someone who knew what he was doing. He told me they had made some changes on "their end" (not to my phone) that corrected the way it was connecting to T-Mo's messaging infrastructure. He didn't tell me exactly what they did, but he did say that if the problem recurred, I'd need to go into a T-Mo store and either get a new phone or a new SIM card, referencing my ticket number. I'd suggest that anyone with this problem contact T-Mo support and request that a ticket be opened, and then follow up on it until it gets resolved. It seems like there is something wrong with the way T-Mo's infrastructure is communicating with certain Android phones. (This problem has never occurred on my wife's iPhone.) Mine is a OnePlus 10 Pro 5G, in case that matters. (I'll never have another OnePlus phone, but that's a topic for another thread…) Good luck getting this resolved!8Visto0likes0ComentariosRe: Failure to send/receive MMS on Android phones
Update: I disabled chat features on the Android app. All was well for about an hour and the problem just recurred, so disabling chat on Android did not solve the problem. For grins, I just started using the app that comes with T-Mobile. I'll report back on how that works. Meanwhile, any other suggestions would be most helpful. Gracias.15Visto0likes0ComentariosRe: Failure to send/receive MMS on Android phones
syaoran wrote: Disable the chat features and see if the issue persists. With Google making changes to RCS, I would personally leave the chat features off until they finish their changes and release a newer version of the app. I will do that and report back what happens. Thank you for the suggestion! Edited to add: I will note though, that I've used T-Mobile's bundled app and the Textra app and have experienced the problem with them, too. Textra does not have chat features. I'm not sure about T-Mobile's.19Visto0likes0ComentariosRe: Failure to send/receive MMS on Android phones
syaoran wrote: Do you have chat features enabled? are you trying to send things to large to be sent over MMS? Thanks for the quick response. Yes, I have chat features enabled, and I've had them enabled for a long time. No, I'm not trying to send any large files over MMS. The problem occurs even when I send a simple message to a group of two or three people consisting only of text.13Visto0likes0ComentariosFailure to send/receive MMS on Android phones
From time to time, I'm unable to send or recieve MMS messages on my Android phone. I've documented some of my experiences here, but I thought I'd raise the issue under a different heading in hopes that someone, perhaps from T-Mobile, could offer a solution or at least a cause for this problem. None of the suggestions in the aforementioned link help me. I use the stock Android text messaging app because I like its integration with the "Messages for web" capability. At one point, though, I switched over to Textra and got an error message noting that there were "no MMS connections available" when the send/receive MMS problem occurred. When this problem happens to me, I have to reboot my phone to restore MMS functionality. It then works for a limited time before it comes back again. I'll go through several rounds of this over a period of 2-3 days, then all will be well for weeks. But the problem keeps coming back. I should note that, when I'm experiencing this problem, it affects only MMS messages. I can happily send and receive SMS messages while I'm experiencing the MMS problem. Also, my wife has an iPhone, and she never has this problem. I'm not expert, but it seems to me that this problem is being caused by a lack of capacity somewhere in the T-Mobile environment coupled with the standard way Android processes MMS messages. Can someone help me understand what is causing this problem and how I might overcome it? Thanks in advance for any help.714Visto0likes5ComentariosRe: Disable MMS/Texting over WiFi
Just a quick update, in case anyone is still watching this thread, to note that the problem returned yesterday for me. I've had to reboot my phone about 10 times between yesterday afternoon and now (5:30 pm local time) in order to send and receive group (MMS) messages. Until now, I've had no problems for about 6 weeks. I'm concluding that this is an intermittent issue involving Android phones and some kind of capacity issue with T-Mobile. Apple phones don't have the problem, probably due to their proprietary way of handling messaging. Also, this problem only affects MMS messages. While I'm having problems with MMS, I can happily send and receive SMS messages without difficulty. I can also make and receive phone calls with no problem. Another symptom worth noting, perhaps, is when I'm experiencing this problem and someone in a group text sends a message, it comes to me as a text from that person only that can't be downloaded.6Visto0likes0ComentariosRe: Disable MMS/Texting over WiFi
Here's another update on my recent experiences. I have not had any problems with MMS for over two weeks. I switched from Textra back to the stock Android messaging app with no problems. I'm currently using the stock app. I'm increasingly thinking that my problems with MMS were due to TMo congestion issues involving Android devices. My wife never experienced any problems with her iPhone. I experienced the problem with both Textra and the Android app. I did get a message from Textra that there were "no MMS connections available" once when the problem occurred. I deleted all but a couple text messages from my phone to no avail, so the problem is not caused by lack of available space for messages on my phone. I disabled wifi calling and still had the problem. I forced the texting app to use mobile data and that had no effect -- I still had the problem. I did enable the developer option "mobile data always active" a couple weeks ago, about the time I stopped experiencing the problem, but I can't be sure that really had an impact; I mention it for completeness. I'm not sure when the next "congestion event" might happen, but I'll be alert for the next time I have a failure to send/receive MMS and report it in a new thread.3Visto0likes0ComentariosRe: Disable MMS/Texting over WiFi
Another update. After deleting all but a few text messages from my phone, I had no problems for the rest of the day yesterday. But today, I've already had to reboot my phone 4 times to send/receive MMS messages. So, too many messages taking up space is not the problem. By the way, my wife is on the same T-Mobile plan as I am, but she has an iPhone. She has experienced no problems sending or receiving MMS messages. So, it seems like I have an Android/T-Mobile problem. (It's apparently not a OnePlus problem based on other posts in this thread.) Switching to Textra has no impact. When I can't send or receive with the Android app, I can't with Textra either. You don't suppose anyone at a T-Mobile store could help me, do you? Any other suggestions are welcome.4Visto0likes0ComentariosRe: Disable MMS/Texting over WiFi
I'll have a look at the lock option in a bit. Thanks for the suggestion. I do have a "pro" license for Textra. I used to use it all the time and I like it, but a couple of the recent improvements to the Android app caused me to quit using it (iPhone emoji reactions and chat functionality). But now apparently Textra does at least one thing that the Android app doesn't (how many messages to keep), so I'll use it for awhile. I've installed "Phone Link" again and we'll see how long it works. I have not had good luck with it. As far as memory is concerned, the system currently reports 5.43 GB average use out of 8.00 +3.00 GB. When I backed up my SMS and MMS messages a couple hours ago, there were more than 64,000 of them backed up. That seemed like a lot to me!5Visto0likes0ComentariosRe: Disable MMS/Texting over WiFi
I just had a closer look at Textra, and it does have the ability to set the number of messages to "keep", with separate setting for "text" and "media". I'm not sure exactly how it works, but I may give it a trial. If I do that, I'll see if I can also get Microsoft's "My Phone" app working to use with my laptop. I've tried it before with very limited success. If my problem with MMS is really due to too many saved messages, then it's really quite annoying that Google has taken away the ability to manage that number "automatically". I haven't consciously managed text messages for years.4Visto0likes0Comentarios