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LiamN
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Joined 2 years ago
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Re: TMOG4AR Gateway
Alkeek wrote: NYJack wrote: This morning my internet went out completely for about an hour and then gave me absurdly low download speeds (1 - 2 mbps) for another hour. So, I called T-Mobile technical support to try to swap what I have for one of the 2 new gateways. I explained that I need one of them so I will be able to connect an external antenna if the internal ones don't give me a stronger, more reliable signal. I spent over an hour on the phone with them first speaking to one of their reps and then speaking to a supervisor. They told me that the best they could do was to swap the Arcadyan KVD21 I currently have with another of the same as a warranty exchange. I explained that the gateway I am using isn't broken or defective but that it doesn't have the ability to bring in a strong enough signal that one of the new ones will. They checked with the local stores to see if they have one available for me to swap (at a $35 fee, by the way), which they didn't. They said they have no way to request a specific gateway, that they are chosen at random. However, they also told me that there is a high demand for these new devices. I asked how that could be if specific models couldn't be requested. His answer was "that's a good question". So, here I am left frustrated with no apparent solution. I do not want to go back to Xfinity but if this becomes a consistent problem I don't know what other choices I have. Thanks for all who spent the time to read this very long story. You and me on the same boat, sharing the same story and struggle I had to go through, except the lady I was talking to she didn't understand the problem and she said she is going to send me the new device, which sound really crazy so I asked her twice is it the new device with external antenna option and she replied yes. An hour later I received a text about my order being processed,. So I went to check on the web to found the device been processed is the KVD21 same as the one I have. Any way I end up canceling the service. Me too. I will try to get the new Gateway G4AR at a TMO Store near me, if not, then I will have to go back to Xfinity. My Home Internet has been up and down in the last few days.7Visto0likes0ComentariosUnable to validate T-Mobile Rebate Card
Received Email from T-Mobile to activate a rebate: https://login.northlane.com/payment/firsttimeuser.do After putting in my phone number and the security code, I am getting: T-Mobile Rebate Card Please make a selection below to receive your payment We were not able to validate the information provided. Please try again OR if you feel you've reached this message in error, please contact Customer Service. Tried a few times with the same error.3.1KViews0likes11ComentariosRe: Tmobile Home Internet with Tmobile Cellspot
sailracer wrote: I'll give this a try :T-Mobile 4G LTE CellSpot Signal Booster (New 2nd Gen) $14 on amazon. connectsto weak cell tower signal and boosts it in your house. kyp! Let me know if it works for you, there is not much info about that device.4Visto0likes0ComentariosRe: Tmobile Home Internet with Tmobile Cellspot
I was told by High Level Tech person that the Personal Cellspot will not work since it's not compatible with 5G Wireless Home Internet. My phones are having 1 to 2 bars and they said that would be enough. Not much they can do right now.5Visto1like0Comentarios