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lilromeoloc
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Re: Why cant i trade in my paid JOD device towards a new device?
fireguy_6364 wrote: lilromeoloc wrote: gramps28 wrote: Then the phone is yours and you can't use it to Jump. You should be able to trade it in on a phone but not through Jump. EXACTLY!!!!! That is the point im trying to make. Im trying to use the phone as a trade in towards a new phone but they said that i cant because it is a lease phone…. EVEN THOUGH I PAID IT OFF…thats why im trying to get clarification or thoughts from the community that would be the issue then. lease=once said lease is done you are still technically making payments on it..well renting it i guess is a better way to say it..unless you paid whatever amount they asked to purchase it outright..if not then technically you are still renting it..same as if you leased a car..you keep making payments..at the end you either turn the car in and get another lease or you get the option to purchase it..which THEN you could use it as a trade in. I paid the purchase amount.4Visto1like0ComentariosRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: You need to contact Tmobile support using messenger on Facebook or Twitter to see if the can look into this for you since they are a higher tier of support than calling. I wish there was a number to call and speak with someone that is can actually help. Ive called customer support but they kept giving me run around and not answering my questions directly.1Ver0likes0ComentariosRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: Then the phone is yours and you can't use it to Jump. You should be able to trade it in on a phone but not through Jump. EXACTLY!!!!! That is the point im trying to make. Im trying to use the phone as a trade in towards a new phone but they said that i cant because it is a lease phone…. EVEN THOUGH I PAID IT OFF…thats why im trying to get clarification or thoughts from the community1Ver0likes0ComentariosRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: From the link. Cómo pagar tu dispositivo en nueve pagos mensuales. Puedes usar nuestro Plan de opción de compra en cuotas (POIP), que es un plan de financiamiento de nueve meses sin interés. Recibirás una notificación cuando seas elegible para tomar esta opción. Sign up for POIP onMy T-Mobile: Log in toMy T-Mobile. ClickBilling. Under 'JUMP! On Demand lease' clickView lease details. ClickGet Installment Plan. Review the payment information. Es necesario pagar los impuestos hoy y luego hay nueve pagos mensuales. Enter payment details, then clickAgree & continue. Complete thee-signatureprocess. Una vez completada la transacción, se muestra un mensaje de confirmación. Sign up for POIP on theT-Mobile App: Launch theT-Mobile App. Under 'Billing & Payments,' tapLease ending soon. Take action. TapGet installment plan. Revisa la información de pago. Es necesario pagar los impuestos hoy y luego hay nueve pagos mensuales. Enter payment details, then tapAgree & continue. Complete thee-signatureprocess. Esto puede requerir que el acuerdo se envíe por email para autorizarlo en una computadora. Una vez completada la transacción, se muestra un mensaje de confirmación. As stated before, it is already paid off. My lease iscompleted, they billed me the remainder for the purchase option, and that is paid off.2Visto0likes0ComentariosRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: If your phone is paid off the only option is to turn it in or make payments to pay off. https://www.t-mobile.com/offers/jod-upgrade Also, if i upgrade right now, i will have to put down a large down payment since at the moment i cant trade in my device. My goal was to use my current device as a trade in to knock off alot of the downpayment/bill.2Visto0likes0ComentariosRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: If your phone is paid off the only option is to turn it in or make payments to pay off. https://www.t-mobile.com/offers/jod-upgrade What do you mean, "make payments to pay off". Everything is paid, even my monthly bill.2Visto0likes0Comentariostmobile will not trade in my paid JOD device towards a new device
So i recently just paid off my lease for my samsung s21 ultra and i was looking to trade it towards a new phone. But every time i tried to upgrade, it tell me that i cant trade in my phone since it is a lease device. I spoke with a rep and they told me that, i will need to wait another 9 months before i can upgrade???!!!!!! I dont understand. I finished my lease and paid the purchase option but im still being told that i can not use the phone towards a new phone since it is a lease device. Can someone please explain to me, why pay off a phone for it to technically not belong to me?178Visto0likes1Comentario