User Profile
LosG
Roaming Rookie
Joined 10 months ago
User Widgets
Contribuciones
Re: Has this happened to you?
I am having a horrendous experience getting my bill straightened out since October. I am being charged monthly for "free" phones. My bill should be $100. It is $136. I have spent hours trying to get it straight. I am more than ready to return to Verizon. Entered under the $830 promotion, which was not credited. We were charged full price for the phones and received a pittance for our old phones. No one is listening or responding. I did get a response, albeit an incorrect one, from the local T-Mobile. Engaged in a long chat with someone who could not speak English and another agent who simply gave me prosaic responses. Nobody is listening. I have no complaints about service, although I get no coverage in many areas. I WILL CANCEL BEFORE I PAY FOR A "free" PHONE!6Visto0likes0Comentariosnot what rep told me
We switched from Verizon to TMobile in June 2023 and were told that when the new iPhones came out in September, we could trade in our iPhone 13s. I had a 13 Pro and upgraded to 15 Pro. I was told I would owe a little over $100. My husband had a 13 and was told he would owe nothing extra. That is not the case. We are being charged for the new phones.41Visto0likes2ComentariosRe: Trade in value of my iPhone misrepresented
We had the exact same situation with trade-in. We were told that I would pay maybe $100 more for IPhone 15 Pro with trade-in of 13 Pro and that my husband would pay nothing for an IPhone 15 with trade in of IPhone 13. Much to our surprise, we were allowed a very nominal trade-in and I was told that I would owe almost $700 for the phone and that he would owe close to $500.The bill reflects this. I feel it was bait and switch. This trade up every two years is not how it was represented to us in the sales spiel. Very unhappy with the deception.23Visto1like0Comentarios