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magenta7067664
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Joined 6 years ago
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Re: Worst customer service
Customer support seems to only be provided by a third party company located within the Philippines. Although they attempt to be helpful and kind, they are completely unable to function or have any latitude beyond T-Mobile policy. They are incapable of forwarding calls directly to T-mobile or have any authority. I feel, at half the price, Mint Mobile may become a great alternative.17Visto8likes0ComentariosRe: No more auto pay discount? No Customer Service contact?
ahuber86 wrote: I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card, and is saying they're taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I'm planning on switching to another provider and will likely move my internet too. I'm surprised they don't take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good. I am not the only one, I witness. Mint Mobile may be the solution if T-mobile has grown too quickly.1Ver1like0ComentariosRe: Why are we being penailzed for paying with a credit card?
After years of service and payments, I have been informed the auto-pay discount has been eliminated. I am required to now use a debit card or direct bank payment. When I call support, I am only able to speak with a third party support company representative. No one has ability to forward me to anyone with the United States. It is only by chance. By chance, I will concider moving my service to Mint Mobley for half the price. All because of my continued choice of method of payment.3Visto0likes0Comentarios