Forum Discussion
Worst customer service
Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all. The TMobile USA has the worst, I mean, the worst of all cus...
Customer support seems to only be provided by a third party company located within the Philippines.
Although they attempt to be helpful and kind, they are completely unable to function or have any latitude beyond T-Mobile policy. They are incapable of forwarding calls directly to T-mobile or have any authority.
I feel, at half the price, Mint Mobile may become a great alternative.
