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T-Mobile Reneged on iPhone Trade-in
On April 1, 2023, I traded in an iPhone 11 for an iPhone 14. I did this through the Apple website because there was a $400 rebate. The Apple rebate was $180 and the T-Mobile rebate was $220, for a total of $400. The $220 was to be applied as a credit to my monthly iPhone 14 bill. Apple paid their $180, but T-Mobile refuses to pay the $220 credit. Their initial excuse was that they did not offer that rebate program. Then, they said that the rebate was only for business customers, so I was not eligible. Today, July 12, 2023, Apple told me that T-Mobile initially accepted the rebate, then rejected it because there were "Missing required carrier fields". I don't even know what that means. T-Mobile never told me this over the course of about 15 phone calls to them over 3 months. This is poor customer service to a loyal customer for over 5 years. I have referred many customers to T-Mobile over the years because of their quality of mobile service and customer service. I have spoken to several customer support people and their supervisors, but they keep saying that there is nothing that they can do to resolve this. Without satisfaction,I will switch to another mobile vendor.,643Visto1like5Comentarios