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MJPhone
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Joined 3 years ago
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Re: T-Mobile Fraudulent Account Setup Using My Credit Card and Social Security Number
I have done all of that...and this mysterious "T-Force Team" NEVER has corresponded with me in ANY way. Pathetic. I once considered becoming a T-Mobile customer, but this has solidified that not happening. I can talk to someone at Verizon in 20-30 minutes by phone. To get to the first level of T-Mobile customer service I was on hold for 2+ hours and the other time a call back came in 2+ hours. So, thanks, but that really has done NOTHING.4Visto1like0ComentariosT-Mobile Fraudulent Account Setup Using My Credit Card and Social Security Number
Late last year someone apparently set up two phone plans with T-Mobile and bought two phones using my credit card. I reported this to my credit card company and stopped payment. That part was easy, but dealing with T-Mobile has been a real pain and has gotten me no answers. After being on hold twice for several hours and finally getting a customer service representative, I found out that the account had my social security number too. (Or at least the last 4 digits….I could not get anyone to confirm the whole number was used.) I was sent to a story to verify the information in person and one company story said they did not do that, and finally the other tried to help, but at that point the accounts were locked and they could not see any detailed information. So, I have never been able to verify how much of my identity has been stolen. I have put a credit freeze on my credit report with the 3 bureaus. I still have nothing from T-Mobile.I was promised on several occasions a call back and/or emails detailing what T-Mobile was doing to rectify the situation. I STILL HAVE NOTHING. So, I am trying to find out if anyone else in this forum has had this happen and trying to see if T-Mobile monitors these and will actually do what I was told and help me with this credit and identity theft issue caused by them!