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murphyc2008
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Re: sagemcom fast 5688w internet going out or losing connection
Af32001 wrote: Hi, I see drops in the connection few times a day and perform a reset1 time a day. what is the fix for this issue? is using ourRouter withsagemcom 5688w gateway resolve the issue? I've this device since 2 days. trial ends in 15days. any suggestions -should i call the helpdesk? thank you. we have yet to find a solution @Af32001. you can try and call tech support and see about doing a signal refresh and see if that helps but it hasn't helped us.14Visto1like0ComentariosRe: sagemcom fast 5688w internet going out or losing connection
Simke wrote: T-Mobile supplied the new SIM card. I took the 5688 to the store, explained the issue, and the rep swapped it out at no cost. Note that about four hours after I returned home and started the gateway (with the new SIM card installed), the connection dropped. This suggests a SIM card swap isn't aremedy, but perhaps it will work for you. During my call with customer support (after the drop), the rep confirmed my account was in order (correct SIM card and IMEI numbers) and performed the signal refresh. The last rep i talked to did the signal refresh after she confirmed my information was correct. I'll call them and mention getting a new SIM and trying a signal refresh again. thank you for your help7Visto0likes0ComentariosRe: sagemcom fast 5688w internet going out or losing connection
Simke wrote: After four days, new 5688 connection dropped each day for the first two (Dec 11, 12) and four times on Dec 13. Only remedy was a restart each time. After the second drop, called customer support, no solution to address the issue. After third drop, took gateway to local store. Rep swapped the SIM card. Back at home, no issues until the fourth drop. Called customer support, was instructed to confirm the SIM and IMEI numbers, unplug and leave the 5688 off while she performed a signal refresh, and turn it back on. She created a ticket for T-M engineers to address. No issues <24 hours since speaking with her and posting this. I also confirmed the SIM and IMEI number for mine and they did a "signal refresh" still the same issue. The only thing Ididn't do was get a new SIM card. Maybe Iwill mention that to them. Did they supply it or did you have to pay for it?6Visto0likes0Comentariossagemcom fast 5688w internet going out or losing connection
theSagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke to someone i think last week about this problem but it have hasnt been resovled he said that he did something the gateway remotely and when i get home to unplug it for 2 min and plug it back in but it still dose the same if not worse. i also want to see about changing my NAT type to open because i am having trouble with my securety cameras and gaming system after switching to tmobile internet. thank you and i hope to be hearing from someone soon. have a great day3.9KViews2likes28Comentarios