Forum Discussion
sagemcom fast 5688w internet going out or losing connection
the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke...
Simke wrote:
- After four days, new 5688 connection dropped each day for the first two (Dec 11, 12) and four times on Dec 13. Only remedy was a restart each time. After the second drop, called customer support, no solution to address the issue. After third drop, took gateway to local store. Rep swapped the SIM card. Back at home, no issues until the fourth drop. Called customer support, was instructed to confirm the SIM and IMEI numbers, unplug and leave the 5688 off while she performed a signal refresh, and turn it back on. She created a ticket for T-M engineers to address. No issues <24 hours since speaking with her and posting this.
I also confirmed the SIM and IMEI number for mine and they did a "signal refresh" still the same issue. The only thing I didn't do was get a new SIM card. Maybe I will mention that to them. Did they supply it or did you have to pay for it?
