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Nho0928
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Joined 4 years ago
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Billed twice from Sprint and TMobile
Hi, Any tips or advice is much appreciated. Existing Sprint customer and went into TMobile to upgrade my phone in August. Was advise to cancel sprint right away so I don't get charged twice. Chatted with Sprint on 8/11/2021 to cancel all of my lines. Received confirmation that this is complete and should not receive anymore bill. Already satisfied two payment with TMobile now roughly $225 for August and September. Came to find out today I still have to pay Sprint for August (which is fine) BUT I have to pay September as well because not all of my lines were cancelled. I showed my proof to the representative with Sprint and they said nothing they can do and that I have to pay the bill and as of today 9/15/2021 the remaining three lines are now cancelled. Very unfortunate…my upgrade with TMobile cost me so much money. I am now responsible in satisfying a $300 bill with Sprint and at the same time paying TMobile $200ish. Basically almost $500 for two phone service which wasn't suppose to happen for August and September. I felt like I was deceived and lied to by both companies (technically merge into one).
