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Prash
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Joined 2 years ago
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t mobile bill keeps increasing for no reason
I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don't make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It's become so annoying, I'll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don't even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they're giving that. Like, what the hell is that? Are they doing charity. I need my money back. I'm not begging t mobile to give me money. They're not doing favor to me. They're instead insulting. What's the use of recording calls when nobody even revisits them? I am so done!!!3.1KViews2likes6ComentariosRe: Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.
Jdh724 wrote: Me and my 8 lines will be leaving once our credit is gone. I was promised a price in the store and months later still not fixed except a supervisor telling me they can't override the system since the code the rep entered was invalid. So I get screwed because of your employees screw up... I think not. Whatever bye, I'll never be back or try the service ever again in my life. Getting a device with t mobile is like a trap. They get so over confident that we won't leave them as long as we have the device and they charge as much as they want!!!5Visto1like0Comentarios