User Profile
Redd_Godmother
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Monthly Anxiety with tmobile CS calls/Billing issues
I am utterly appalled at thehorrificcustomer service experience T-Mobile has provided, month after month.I've spoken with a customer service rep each month (sometimes, several times)since January to resolve my billing matter, that T-Mobile created! Upon calling we are advised of being on a recorded line, where are all these recordings when needed.Each rep statesafter almost 2 hour calls(truly ridiculous) that they have everything resolved. I'm instructed to pay what my "monthly bill will be going forward" only to get constant text of service interruption, due to my bill not being paid in full. Additionally, each nextmonth,not only is there a past due portion reflected, BUT, the bill has increased even more without explanation. I'm drained!! This is horrible customer service, I have not made any changes to my account since it opened, why is it this hard to have service andpay my bill timely..(as I do)and be in peace. I have several health issues and this is not helping at all.I must have phone service andwould like to have it without All the anxiety.86Visto1like1Comentario