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Robespierre
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Joined 2 years ago
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Re: Billed for 2-3 lines when I have only 1 line
syaoran wrote: A single Go5G Plus plan with Autopay discount is $90 a month. The price will decrease per line if you add more lines. This is how the pricing structure has worked for quite some time with T-Mobile plans. Comparar detalles del plan | T-Mobile Right. That doesn't address the genesis of my issue. I'm being charged over $250 for a single 5GPlus line.10Visto0likes0ComentariosBilled for 2-3 lines when I have only 1 line
In September, with the release of the new iPhone 15, I decided it was in my economic interest to upgrade my cell line plan to Go5G Plus, to take advantage of service promotions and device discounts. The promotions and device discounts have been as promised, and I haven't had issue there. My issue is that for 2 billing cycles now (and I suspect a 3rd coming soon), I have been charged as if I have a family plan of either 2 or 3 lines. I only have 1 line and have always only had 1 line. Now when I talked to support via telephone, I realized it's important to whom you speak. I had credits on my account from the trade-in I did back in September. So when I was overcharged for 2-3 lines, some reps would explain to me that everything is actually correct because (bear with the leap in logic) I technically didn't owe because the credits covered even the overcharging. I finally got a rep the first time who realized right away what was going on, and I was properly given a credit adjustment. To my astonishment, it happened the second billing cycle. The first rep I spoke to gave me the spiel of how because I technically did not need to send in a payment to T-Mo due to my account credits covering the overcharge, that my bill was correct. I had to escalate to a supervisor and she realized the problem after I carefully explained to her the situation. I'm afraid this is going to happen a third time. Has anyone experienced something like this? Part of me wonders if this is an intentional scam to drain your account credit from your device trade-in.581Visto0likes2ComentariosRe: Death Disconnect Policy
gramps28 wrote: The EIP is like a loan and won't get canceled but the line can be canceled. When someone dies, obviously a contract is no longer binding. I am not on a multi-person line and have no knowledge of them. However if everyone has to signa document, then I figure language is included that everyone is liable.15Visto0likes0Comentariosdata use from cell and home internet
When calculating monthly data usage before you may get slower speeds (50gb+), is the data used onmy cell separate from the data used on home internet? When I review data used on the T Mobile app, it has home internet and cell data usage calculated together. So if home internet and cell data usage combined hits the 50gb mark, will I potentially have slower internet speeds? Or are the two separately calculated?42Visto0likes0Comentarios