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Sail2020
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Re: Unable to Preorder S24 through Samsung
DebraJ wrote: I think you misunderstood me. I'm not asking why you choose to buy from Samsung, that's what I do. I'm questioning why, if you're buying from Samsung, do you choose to buy a phone locked to a specific carrier. I went through something similar back when my service was Sprint. When I clicked on Sprint for my phone I suddenly could only get the deal Sprint offered (which wasn't as good). If you're going to buy from Samsung, get an unlocked phone. I've ordered my phones this way for four years. You'll get the deal Samsung offers, and all you'll need to do when you get it is put your sim card from your current phone into the new one. In minutes the network will register your new device, and all will work as it should. Plus, if you should decide to change carriers you can take your phone without having to jump through hoops to get it unlocked from your carrier. My trade ins were an S9, S10, and two S21's. For each of these the credit from Samsung for the unlocked phone was $100-250, but Tmobile offered $500 each. I did trade in an S21 Ultra using the unlocked offer. For that the Samsung offered was as good or better.6Visto0likes0ComentariosRe: Unable to Preorder S24 through Samsung
DebraJ wrote: I'm just guessing here, but are you guys attempting to buy a T-Mobile phone from Samsung? And, if so, why? I'm on T-Mobile (originally with Sprint) and have ordered my phones directly from Samsung for 3 or 4 years, BUT I order the unlocked versions. Get the new phone, switch the sim card from the old phone, and everything's working in minutes. Samsung also offers interest free financing if you don't want to pay it all up front. The sale from Tmobile for pre-order for an S24 was $800 for a 256gb version - $500 for bill credits w/ trade in + $30 activation fee. So $330. From Samsung the deal I was offered was $760 for a 256 GB version, -$500 for bill credits w/ trade in - 10% cashback bonus - $75 in accessory credits. No activation fee. So essentially closer to $150-200 per device depending on how you value the accessory credits in real money.6Visto0likes0ComentariosRe: Samsung S24 Pre-order Issues with Samsung
I wanted to say I work in Technology and understand mistakes happen. I don't fault T-Mobile for that. But they need to have escalation procedures in place to address situations like this when their low-level employees are unable to address a database error of some kind. It's just inexcusable to say "yes, we have confirmed you're eligible and should not be getting that error. Lamentamos el inconveniente. Hope we gave you excellent service today!" That's just a giant middle finger to a loyal customer. What they should say is "looks like the price difference would have been about $80-100 per line. How about a $100 credit per line when you do this upgrade to make it even? Will that work? Awesome great. I'll help process that for you." That's bare minimum, as it doesn't address the massive hassle and inconvenience, but they're offering NOTHING for their own mistakes that they're in no rush to fix.8Visto0likes0ComentariosRe: Samsung S24 Pre-order Issues with Samsung
HeavenM wrote: Sail2020 wrote: HeavenM wrote: gramps28 wrote: lnegron wrote: I have an account with tmobile. Can I upgrade my phone to the s24 through Samsung and not affect my current plan with tmo? Yes As long as you have a regular individual account. If you have a business, government, or employee account, you would need to go directly through T-Mobile using your preferred resource:online, in the app, over the phone or in store. Here's a question. What does Tmobile consider an employee account? Was the insider promotion they were running several years ago the same as an employee account? I would assume actual employees get a much better deal than that but perhaps Tmobile flagged that as a true employee account and that's causing the problem. A T-Mobile rep specifically told me it wasn't but who knows. An employee account could be that you work for T-Mobile or if you work for a company that provides a discount on your monthly bill. If you get a discount because of your employer that is not T-Mobile, then you would be on an MCSA account like eden77 mentions. An insider discount does not change your account type, so if you are on an individual regular account and get an insider discount, you could still place your order through Samsung's website. I can confirm that neither of those apply to me but I am still unable to place an order on Samsung's site and so far TMobile has done nothing to address the situation other than blame Samsung (and Samsung blames Tmobile) I've been such a big fan for years so it's very disappointing that this cannot get resolved or at least a fair work around offered (T-Mobile could just offer me a similar discount to what Samsung is, but they won't.) To upgrade my family from Tmobile's side rather than Samsung's side is going to cost me around $400 more. All Tmobile will offer is to waive the $35 activation fee, something you don't pay for on Samsung's site anyway. Thanks for nothing guys. I have spent HOURS on the phone with T-Mobile and nobody can escalate or fix (or even figure out the issue). I have to do all the work myself and tell them how to fix it and they still can't.8Visto2likes0ComentariosRe: Samsung S24 Pre-order Issues with Samsung
HeavenM wrote: gramps28 wrote: lnegron wrote: I have an account with tmobile. Can I upgrade my phone to the s24 through Samsung and not affect my current plan with tmo? Yes As long as you have a regular individual account. If you have a business, government, or employee account, you would need to go directly through T-Mobile using your preferred resource:online, in the app, over the phone or in store. Here's a question. What does Tmobile consider an employee account? Was the insider promotion they were running several years ago the same as an employee account? I would assume actual employees get a much better deal than that but perhaps Tmobile flagged that as a true employee account and that's causing the problem. A T-Mobile rep specifically told me it wasn't but who knows.6Visto0likes0ComentariosRe: Samsung S24 Pre-order Issues with Samsung
I have this exact same issue and have been calling back over and over trying to get it fixed over the last 10 days. Please share if you're successful. TMobile has been utterly useless at resolving it. What they need to do is fix it, but at minimum they should offer to match the deals on Samsung since they f'd up my account. I am tired of wasting hours and hours on this.8Visto0likes0ComentariosRe: Unable to Preorder S24 through Samsung
syaoran wrote: This was also an issue last year. I ended up giving up and just ordering through T-Mobile last year.There was a fairly large thread of people having issues trying to complete orders throughSamsung that wantedto purchase a device through T-Mobile's EIP that wanted to take advantage of Samsung's accessory credits. If you really want your device sooner than later. I would personally just give in and order it through T-Mobile. It hassomething to dowith how the system is linked to add itto your account. Direct ordersthrough Samsung for the Unlocked version don't have any issues trying to place an order so it's more than likely T-mobile's system not being able to deal with demand. Yeah I might have to take the L. Even beyond the Samsung credit it's a far better deal though, there's a 10% cashback deal right now as well. Going to speak more with Tmobile about it. Sucks they can't fix something this basic (or at least manually override it after escalation).7Visto0likes0ComentariosRe: Unable to Preorder S24 through Samsung
Blondechick55 wrote: I do NOT want to go on the 5gGO plan or whatever it is that allows me to upgrade! It costs like $85 more than what my plan is now!! I have been a loyal sprint/tmobile customer for 18 years. I am ready to just change carriers! This is BS!! There's a $500 EIP credit for Magenta plans if that's what you're on.7Visto0likes0Comentarios