Samsung S24 Pre-order Issues with Samsung

HeavenM wrote:

Sail2020 wrote:

HeavenM wrote:

gramps28 wrote:

lnegron wrote:

I have an account with tmobile. Can I upgrade my phone to the s24 through Samsung and not affect my current plan with tmo?

 

Sí

As long as you have a regular individual account. If you have a business, government, or employee account, you would need to go directly through T-Mobile using your preferred resource: online, in the app, over the phone or in store. 

Here's a question.  What does Tmobile consider an employee account?  Was the insider promotion they were running several years ago the same as an employee account?  I would assume actual employees get a much better deal than that but perhaps Tmobile flagged that as a true employee account and that's causing the problem.

A T-Mobile rep specifically told me it wasn’t but who knows.  

An employee account could be that you work for T-Mobile or if you work for a company that provides a discount on your monthly bill. If you get a discount because of your employer that is not T-Mobile, then you would be on an MCSA account like eden77 mentions. 

An insider discount does not change your account type, so if you are on an individual regular account and get an insider discount, you could still place your order through Samsung’s website. 

I can confirm that neither of those apply to me but I am still unable to place an order on Samsung’s site and so far TMobile has done nothing to address the situation other than blame Samsung (and Samsung blames Tmobile)

I've been such a big fan for years so it's very disappointing that this cannot get resolved or at least a fair work around offered (T-Mobile could just offer me a similar discount to what Samsung is, but they won't.) To upgrade my family from Tmobile's side rather than Samsung's side is going to cost me around $400 more. All Tmobile will offer is to waive the $35 activation fee, something you don't pay for on Samsung's site anyway.  Thanks for nothing guys.

I have spent HOURS on the phone with T-Mobile and nobody can escalate or fix (or even figure out the issue). I have to do all the work myself and tell them how to fix it and they still can't.