Forum Discussion
Samsung S24 Pre-order Issues with Samsung
I am attempting to take advantage of the pre-order special for the Samsung Galaxy S24 Ultra directly from Samsung.com because their offer is better than T-Mobile. Samsung.com is offering the same tra...
I wanted to say I work in Technology and understand mistakes happen. I don't fault T-Mobile for that. But they need to have escalation procedures in place to address situations like this when their low-level employees are unable to address a database error of some kind.
It's just inexcusable to say "yes, we have confirmed you're eligible and should not be getting that error. Lamentamos el inconveniente. Hope we gave you excellent service today!"
That's just a giant middle finger to a loyal customer. What they should say is "looks like the price difference would have been about $80-100 per line. How about a $100 credit per line when you do this upgrade to make it even? Will that work? Awesome great. I'll help process that for you."
That’s bare minimum, as it doesn’t address the massive hassle and inconvenience, but they’re offering NOTHING for their own mistakes that they’re in no rush to fix.
