Samsung S24 Pre-order Issues with Samsung

HeavenM wrote:

gramps28 wrote:

lnegron wrote:

I have an account with tmobile. Can I upgrade my phone to the s24 through Samsung and not affect my current plan with tmo?

 

Sí

As long as you have a regular individual account. If you have a business, government, or employee account, you would need to go directly through T-Mobile using your preferred resource: online, in the app, over the phone or in store. 

Here's a question.  What does Tmobile consider an employee account?  Was the insider promotion they were running several years ago the same as an employee account?  I would assume actual employees get a much better deal than that but perhaps Tmobile flagged that as a true employee account and that's causing the problem.

A T-Mobile rep specifically told me it wasn’t but who knows.