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Sashka

Network Novice

Joined 2 years ago

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Re: Account cannot be authenticated
syaoran wrote: What SIM slot is the T-Mobile SIM in? Some dual-SIM devices have a second SIM that doesn't have access to all of the features and bands the first SIM does. The important thing though is, to make sure the T-Mobile SIM is the SIM set to use data. If you are roaming, you might not be able to activate Visual Voicemail until you are back on the T-Mobile network. T-Mobile SIM in first slot. I'm in T-Mobile network. Thank you so much for trying your best to help me. Reinstalled app and downloaded it with cellular data. Still no results.
2 years ago Place Android
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Re: Account cannot be authenticated
tomwil wrote: Did you click on Settings (as shown in the pic), and verify that cellular data is turned on? Yes, only cellular data is turned on. Wi-Fi internet is turned off. syaoran wrote: When it comes to dual-SIM devices. You need to make sure that data for the correct SIM is enabled. Make sure that data is enabled for the T-Mobile SIM specifically. Visual Voicemail works with your T-Mobile service. I turned off the second sim card. Reloaded phone, but everything the same.
2 years ago Place Android
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Account cannot be authenticated
Hello guys. Can you tell me please, what's wrong? Just installed my Visual Voicemail app, turned on mobile internet and turned off Wi-Fibut still have this message: "Visual Voicemail account cannot be authenticated due to cellular data mode being turned off. Check your device settings." Reloaded phone, but it didn't help.
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2 years ago Place Android
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