Forum Discussion
Account cannot be authenticated
Hello guys. Can you tell me please, what's wrong? Just installed my Visual Voicemail app, turned on mobile internet and turned off Wi-Fi but still have this message: "Visual Voicemail account cannot...
Got mine working. Not sure what Blokada is but I did have DuckDuckGo blocker on - need to save data & battery. Disabled that for the authorize and it loaded up. Turned the blocker back on, and it still works.
Thanks for the help syaoran!
I did look at Google Play and it was updated within the past week. I have auto-restart set to weekly, and that's when the app updated and I posted here. Just FYI, if anyone reboots.
tomwil wrote:Did you click on Settings (as shown in the pic), and verify that cellular data is turned on?
Yes, only cellular data is turned on. Wi-Fi internet is turned off.
syaoran wrote:When it comes to dual-SIM devices. You need to make sure that data for the correct SIM is enabled. Make sure that data is enabled for the T-Mobile SIM specifically. Visual Voicemail works with your T-Mobile service.
I turned off the second sim card. Reloaded phone, but everything the same.
