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SivaA
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Joined 2 years ago
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Re: T-Mobile support saying not to trust sales team but trust bill
@syaoranI called T-Mobile sales team using my phone. So this is T-Mobile employee I am talking about. Also my posted email has the from address (now blacked out) confirms that he is a t-mobile employee. Training the employees is T-Mobile company responsibility. I understand mistakes happen, but customers shouldn't be penalized for T-Mobile employee mistakes. T-Mobile is responsible for not training their employees properly. All I am saying is, T-Mobile should honor the credits what their employee has promised (mistakenly or intentionally) . The credits lead me to make the decision on joining T-Mobile as a customer.Re: T-Mobile support saying not to trust sales team but trust bill
@fireguy_6364I don't think the site can do anything. At the same time, I want to point out that T-Mobile is aware of this scam that their sales people are doing and not taking any action. I have seen many posts in this community related to the promises sales team make and that are not honored. @HeavenM"predictable bills". Isn't that my problem too. When I first call sales to move to t-mobile, they have promised me certain credits that are not showing up on the bill. I was offered a trade-in of $1000 for Iphone 11 pro max if the phone is in good shape. T-mobile has accept my phone with no concerns so I expected them to credit me $1000. Instead they are now saying that there is no promotion at that time for $1000 so they are only offered me $800. As I posted above an email from t-mobile employee mentioning a $1000 trade-in credit so isn't that T-Mobile's responsibility to honor that ? If not, then they are agreeing to the fact that their sales people can scam the people just to sign them up as a t-mobile user. @syaoranI don't I have to reply you. Your signature says it all "Syaoran - I am not a T-Mobile Employee but I could use a new job!". Anyway, just to entertain what you are saying, do you mean that I have to verify what T-Mobile Sales team is saying correct or wrong ? I was under the impression that a T-Mobile employee already knows the promotions and they are communicating the correct information. Are you saying that "T-MOBILE SALES TEAM CAN MISLEAD THEIR FUTURE CUSOMERS AND CUSTOMERS SHOULDN"T BELIEVE THEM" ?T-Mobile support saying not to trust sales team but trust bill
Below is an email from sales team giving me my bill break down if I signup with t-mobile. As you see they told me that a $1000 trade-in value will be offered to "phone 1" but now they are saying it's only $800. What does the community think that t-mobile should do?
