Forum Discussion
T-Mobile support saying not to trust sales team but trust bill
Below is an email from sales team giving me my bill break down if I signup with t-mobile. As you see they told me that a $1000 trade-in value will be offered to "phone 1" but now they are saying it's...
@syaoran I called T-Mobile sales team using my phone. So this is T-Mobile employee I am talking about. Also my posted email has the from address (now blacked out) confirms that he is a t-mobile employee.
Training the employees is T-Mobile company responsibility. I understand mistakes happen, but customers shouldn't be penalized for T-Mobile employee mistakes. T-Mobile is responsible for not training their employees properly.
All I am saying is, T-Mobile should honor the credits what their employee has promised (mistakenly or intentionally) . The credits lead me to make the decision on joining T-Mobile as a customer.
