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SpazzDadd
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Joined 3 years ago
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lied to by rep in text
I got into a txt conversation with a rep in order to remove a SIM that was no longer needed. They tried to sell me on switching it to a watch or something else and I said no. Then they offered to check to see if I could upgrade my phone and I said sure. After checking everything they said I could take my current phone into store and use it as a 400$ down payment on a s22 ultra and that I would pay nothing. I drove 20 mins to the store for them to tell me that's not how it works but I could upgrade and it would just cost me 399$. I said no, drove 20 mins back home and got into another txt with a manager. She said she would look into everything and make it right. After spending 2 hrs in txt she gave me an offer of the same phone and when we got down to the very last bit tried to bill me 399$ again. She did not fix anything. I feel like I was lied to and that they are doing everything they can to get every penny out of you. I have screenshots of the entire conversation including where the rep told me to go to the store to get my phone and not pay anything. What do I do? I feel cheated.273Visto1like6Comentarios