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Sri
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Joined 3 years ago
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I Feel Cheated and Deceived with T-Mobile lies and false advertisement.
At kiosk inside Costco had checked and verified if I qualified for the free line offer and they signed me up after saying that I did qualify. But T-Mobile kept charging me every month for that additional line. When I contacted T-Mobile, initially theysaid I did qualify for the offer, and they would look into the matter, and they would fix it. They also gave me credit onmy account. Month later when I didn't hear from them,I saw the charges on my bill again,I called them back again. They said the same thing and gave me credit again. Third month, when I saw the charges again, I contacted T-mobile. This time they started telling me that there was no offer from T-Mobile like the one I was offered. It must have been the store's special offer and told me that I should talk to Costco to resolve the issue. Costco Kiosk generated the incident ticket and told me after three months that T-mobile has resolved thisissue and I should contact them but they wouldn't tell me what the resolution was. When I contacted T-mobile, they are telling I didn't qualify for the offer, I was told wrong and they cannot do anything now. The supervisor even said that if I didn't like their solution to the issue, I should go back to Verizon from where I switched that line. Later, I got a text message saying they have addressed all my concerns and thatis a lie. I feel very deceived and cheated. I do not know where I can take my complaint to, so I am writing here, hoping someone from T-Mobile may look into this and consider helping me.1.7KViews10likes19Comentarios