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Timsw
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Joined 4 years ago
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Slow 4G connection only, but only sometimes -- SOLVED
I've had the T mobile home internet 5G gateway for 6 days now and it has been generally thrilling to get such high speeds after being stuck on a single-digit overpriced DSL connection for 9 years. I often get download speeds of over 100 for long stretches of time, but for me, anything over 50 is great. So I've been reading a lot about this issue of how cellular connections work, since I just got a smartphone only last month. Although I'm not new to computers, and have been doing that for 50 years, starting with programming mainframes in college, but not as a profession. I was also on the internet starting in 1992. In my rural area I am 5 miles from the only tower I connect to regularly, and have a signal strength of either 2 bars or 3 bars, depending where I place the gateway. I used a free tower mapper app to know I connect to only one tower and find out exactly where it is located so I could better orient the gateway. However, I connect at three different band combinations, one which is great (over 100 a lot and rarely below 45 or so), one which is fine, (over 100 a lot and never below 30), and one which stinks, with connections between 4 and 20. I'll speak of download speeds only, but the upload speeds are good on the two combinations, and bad on the single. Examining the GUI for the gateway at 192.168.12.1 (URL address), which shows more than the app, I know that my slow connection is a Primary signal only, which means 4G only. The good speeds are both from Primary Signal and Secondary Signal, combos in my case of B2/n41 or B66/n41. That means 5G basically, the non stand-alone pairing of 4G and 5G working together, which is the current state of 5G. For the first five days as a new user of T mobile home internet, being switched to the slow speed was not a problem. It happened only twice that I know of. I rebooted the gateway and got a faster connection right away. However, today, I got stuck on that slow, halting connection, and rebooted six times and was still on it. What did I do to solve it? Although it is counterintuitive, because usually higher bars means better connections and faster speeds, but it turns out sometimes not. By simply placing the gateway a few feet from the window, to a place where it gets only 2 bars instead of 3, I was able to connect right away to my fastest speed and remain there for the rest of the day. Why does it do that? When there is a weaker signal, the gateway sometimes seeks out a better signal at the tower, maybe to compensate for a 2 bar signal? So if you are in a situation where you usually get a good signal, but sometimes get that really slow connection, then you should consider trying to put your gateway in a location where it gets one less bar. This probably won't work with everyone, and may not work at all for those of you who know you have never connected at a good speed, and are probably stuck most off the time on the 4G single primary signal. Why? Obstructions maybe, or intense area traffic, although 5G is supposed to handle more connections better than 4G could per tower. That said, there are instances where people get a faster signal on 4G alone instead of 5G's non stand-alone connection. But that's pretty rare. Setting the gateway where there is a lower signal strength is worth a try though, if you are trying to reboot the gateway for a faster connection that you've had in the past, but are stuck on the 4G one time after time. In the GUI, I use the STATUS category on the left, and then press both drop down arrows next to the Primary and Secondary Signal, and that where you will find what bands you are on. Here is the T-mobile site's guide to all the bands. You see how n71 is a low-frequency band? It carries tremendous distances, and some people might get a fast connection on that, but most won't. I'd like to know what bands people are on, just out of curiosity, if you care to share. Tell us how far you are from the tower, how many obstructions like hills or buildings (I have few obstructions) and the speeds you get on average. I hope this helps someone. That's why I wrote it. 5G Frequencies that can provide 5G: Band n71 (600 MHz) Band n41 (2.5 GHz) Band n260 (39 GHz) Band n261 (28 GHz) With 5G, high amounts of data can be transmitted more efficiently than 4G LTE. Una de las maneras en que T-Mobile está implementando 5G rápidamente es a través de la integración del espectro de banda media de 2.5 GHz de Sprint. Check out What is 5G? to learn how it works! Extended Range 4G LTE Frequencies that can provide Extended Range LTE Band 12(700 MHz) Band 71(600 MHz) Our Extended Range LTE signal reaches 2X as far and penetrates walls for 4X better coverage in-buildings than ever before. 4G LTE Frequencies that can provide LTE: Band 2 (1900 MHz) Band 5(850 MHz) Band 4 (1700/2100 MHz) Band 66 (Extension of band 4 on 1700/2100 MHz). 4G LTE offers fast download speeds, up to 50% faster speeds than 3G. See Data speeds. Voice and data services only work at the same time when on you have VoLTE enabled on your device. De lo contrario, LTE solo proporciona datos.24KViews13likes53ComentariosRe: how to get more then 2 bars on my home internet gateway?
Mckinley wrote: We just got a new home internet gateway and I can't get it over 2 bars in 5 different places I have tried putting it in the house. ¿Estoy haciendo algo mal? Because I'm doing what it's telling me to do Two bars is often sufficient for a person to get the best speeds available at their house. Within those two bars, there can be some variation in speeds you get at various two-bar locations though, so that is why you should restart the gateway via the button on the side for each location you try, including rotating the gateway a few inches and thinking of that as a new position, to try for the fastest speed range you can get. I understand that while the following is a method which can't be done by some apartment dwellers, but the first thing I did was to take the gateway outside (I have a portable power supply but you can also use an extension cord) to see if there was anywhere in my yard where I could get three bars instead of two. You can also try it on a balcony or patio. So, free of obstructions of the house walls and outside, I was able to get three bars. So that way you can tell if three bars is possible anywhere. Of course, you can't leave the gateway outside. The attic or second floor should be tried, if you have those. But in my house, I was only able to get three bars in one place -- in the window facing the tower and with the gateway rotated in a certain way, and that is how I found the single position in the house that is best for the gateway. Use the GUI at: 192.168.12.1 As Bond mentioned, the GUI is better than the app and you can put that number in the URL of any browser. Click on Status and Overview on the left, and the dropdown arrows near the two bands, Primary and Secondary. You're looking for a location for the gateway where you can get the highest figures on many of those parameters, so on RSRP, keep in mind -98 is higher than -110. You also want to find a location where you can get two bands, and not just the Primary alone. I've had the gateway for over three months and although I found the window location on the second day, weeks later I refined it to a certain rotation and elevation (a foot higher) in the window where I always get three bars on the Primary and Secondary bands and the signal never drops to two bars on either the Primary or Secondary. Although number of bars is usually correlated with speed, there are other factors, too, and some people with 4 or 5-bar signals get speeds below 20, while people with 2 bars can get over 200.7Visto6likes0ComentariosRe: T-Mobile Home Internet slowed to failure of service
Bring a lawsuit, contact the CEO, tell him you are holding your breath until you turn blue unless your service is fixed immediately. Or just switch to a provider that gives you more reliable service, if you're lucky enough to have reasonable alternatives in your area. Which makes more sense for your happiness and well being? I disagree about the number of people who have good service for months and then it gets bad. Yes, it happens. But given that there are hundreds of thousands of T mobile home internet customers, the dozen who report on this discussion board having good service for months and then having it go bad and having to leave is tiny. It's smaller than people who sign up and are excited, but when they get it they have terrible speeds or an unstable connection. And that, too, is a relatively small number, less than 5% of new customers probably. As for me, having some kind of internet is important enough to me that I wouldn't be able to tolerate having it out for hours at a time, or having my speed drop to something that is glitchy or unusable for periods. I like TMHI a lot, and my speeds are 20x faster than DSL, but I could only put up with real problems for something like a week before I would ditch this and crawl back to CenturyLink DSL. I'd probably try TMHI again in three months and see if they fixed the issue, but that's only because my alternative area providers are so bad, as in slow, overpriced, and the satellite one here is unreliable. It would be a terrible business plan for T mobile to allow their towers to go over capacity to a point where hundreds of cell phone and TMHI customers suddenly have terrible service. I can appreciate how frustrating or disappointing it would be to have good service and have it go bad, but realistically, there's only so much Tmobile can do on their end. It's important to call them up and tell them that you're experiencing a certain problem because maybe they can trace that to a problem with the tower equipment, if enough people in your area report it. You've done that. This 5G over-the-air technology is not as easily fixable or easy to pinpoint a problem as something with wires and lines. For example, Verizon could put up new cell equipment or a new tower, and it might cause a signal conflict with a certain radius of transmission from your Tmobile tower. So it's not Tmobile's fault all the time. But issues like that might take some time for Tmobile and Verizon to work out between themselves. I hope you have a good, stable alternative in your area, who won't be jacking your price up every few years.6Visto4likes0ComentariosRe: 5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.
Joliver89 wrote: The T-Mobile Home Internet is completely DISASTROUS. The internet drops like 5 to 6 times a day. My partner and I both work from home and this is starting to get really annoying. And when the internet is down, I also can't even use my hotspot. At this point, we are definitely looking into quitting the service. We're on our 3rd modem tower from them and the issues keep coming back. This has been an ongoing issue for at least the last 3 months. No one is able to help, We're both in IT so you can easily assume we have tried EVERY troubleshooting method. We're switching back to SPECTRUM. I don't want to support their services but at least they're better by far in the reliability of their service. Disastrous would be if you were attempting to get a better signal by trying the gateway on the roof but you fell off and became paralyzed. A smaller disaster would be if you were like me and had no good alternatives in your area, so if Tmobile ever went wacky on me, I might have to either pay $100/month for Starlink and buy and maintain that stupid dish, or be on CenturyLink's 1.5Mbps new customer service as the download speed I got before with them, 7, is not offered to new customers. I'm lucky so far. T mobile home internet works well, kind of like when I went from dial-up to DSL, except this is even a better speed gain bargain price-wise. As far as trying two additional gateways with no luck at fixing issues, yeah, that's pretty frustrating and disappointing for you. But realistically, you're in IT so you must understand T mobile home internet is in its infancy and they are adapting home internet for a system designed for cellphones. Fiber is the best for fast and stable connections. Besides distance to tower and obstructions (type and number), there are other more quirky factors that can result in just having a home which is in a bad location for this, even things like what your walls are made out of or have in them, or the kind of coating used on low-E windows, which make a window placement for the gateway not work. Trying to be realistic, what percent of customers who try Tmobile home internet have your level of bad experience? I'd guess that it is lower than 10% and could be as low as 2%. And what percentage of customers with your experience should a company be allowed to have in order to do business at all? T mobile's consideration is what level of service to they need to provide to be profitable and beat the competition. My guess is that they are very successful with their new home internet service, and they are trying to expand and improve the service all the time, to win even more market share. Of course, people working at home need the most reliable connection they can find, and it's rarely going to be the cheapest. Your experience answered the initial poster's question well, just as 007Bond did. Switching gateways doesn't fix all problems, and some people's problems with disconnection are much worse than once every few days. The question might better be, is there anyone who has had this for months and doesn't get disconnections now and then, or like less than one a month? Has anyone who knows they now have the 1609 update noticed they no longer don't get disconnections? I'd like T mobile to work on their service in the next few months so that EVERYONE gets super fast speed, like the 20,000Mpbs download speed that the CEO of Tmobile said might be possible one day on 5G. And there should be no disconnections and no service disruptions ever. And they should lower their price to $30/month, too. Unfortunately, this is the real world. "Can you hear me now?" That's the cellular system.7Visto4likes0ComentariosRe: Home Internet Goes Out Every Couple of Hours
djdeluca wrote: This is noon Sat., 9/11. This shows a before and after I rebooted the Gateway: Well, I intended to paste copies of photos of my internet speed. But apparently this site can't handle it. Before I rebooted it was 0.74. After rebooting it went up to 62.0. An hour later, it is 54.0. Why does this happen? The T-Mobile tower is less than 2 miles from my and a straight line from my window. Try rotating inch by inch and/or elevating the gateway in your window, even repositioning it side to side a few inches, and and after each position change turning it off and on by the button on the side, each time trying for the highest speed you can get on a speed test. It should take two minutes to reconnect automatically after each restart. The trick is to find a position where you consistently get your highest speeds and avoid a position where you get the unusable speed. If you have an attic or 2nd floor, that is also worth trying as a gateway location also, but it is very good that you have a window that faces the tower. It is normal for speeds to fluctuate on T mobile home internet. I get downloads between 90 and 350, and I'm 5 miles from the tower, but I'm also lucky to have the more desirable n41 instead of n71 signal on the tower. The max speed (if you're less than a block from the tower) is 225 on the n71 whereas the n41 can carry a speed up to 800. Before I got this, given that my 4G connection here is quite slow, I thought I would be very happy with anything over 30 on 5G. So I know how lucky I am because, obviously, that my lowest speed would be a dream for the people who are getting much less, and sometimes the really low speeds don't even work for people. If you fluctuate down to 1, that means you are very likely to get zero some of the time and have no connection. If you want to get the details of what signals you are receiving, whether you are even on 5G, you can see this at the GUI by typing in the following number in your browser's address box: 192.168.12.1 I bookmark that page, so I can return to it easily. Select "Status" in the left column, and click on the dropdown arrow to the right of Primary and Secondary, noting the "Band" you are on for each one. If you are getting 5G, you should see a B band in the Primary and a n band in the Secondary signal, because 5G is a non-standalone signal pair, 4G/5G. If you are getting 4G alone, then you won't have a signal on the Secondary at all, just blanks. That can account for your speed being in the lower range of 50 to 60. Selecting in the left-hand column, "Overview," that will show your signal strength on both Primary and Secondary, assuming you're getting both signals, and the drop down arrows near the signals will show data. But just in the basic view of that, you're looking for a gateway placement that shows the most bars on both Primary and Secondary. You may wonder, if this is a 5G gateway, how is it possible that some people get only the older, slower 4G LTE. Well, some do, because there is something about their house or location that is quirky, and they're not getting the 5G signal. A minority may actually get a better 4G signal at their house, and that's their faster speed. That's why looking at the GUI is good to know. Like a cell phone, the gateway switches to towers and band combinations on those towers dynamically. There is no way to lock on to your fastest speed range, other than trying to encourage it by finding the best placement of your gateway. Don't be discouraged if you find you are on the n71 instead of the n41, because chances are good that in the next year or two, your tower may get the faster n41, or maybe something even newer and faster that T mobile comes up with. 5G is just in its infancy and improving rapidly. They should be coming out with a new firmware (software) update that will be pushed out automatically (installs by itself) to your gateway, and that might help some people's speed and/or connection stability. It was due last month but I suspect may be delayed for several weeks. You can see what version you have in the GUI, with "Overview" selected on the left, and by looking at the number near the gateway "Software" the last four digits which will probably be 0178, but the new version is 1609 or higher. I haven't gotten it yet.4Visto3likes0ComentariosRe: tmobile home internet speed issues
Steve wrote: For the past few days I have been seeing poor performance. I noticed the Primary Signal was bouncing between B2, B66 and B41. Rarely the secondary connects to B71. Somewhere here in the Community or on Facebook I saw a post where someone moved the gateway to the basement where the cellular signals were not as strong. In his case he seemed to lock on the 5G signal and stay there. I did this yesterday afternoon and for the first time in 5 days it appears to have stayed locked on 5G (B41). The point is that it may be necessary to move the unit around to find NOT THE STRONGEST signal, but the best signal. In my case the 4G Band 2 often was very slow. With the unit in the basement, it has stayed on B41 for more than a few hours. Time will tell. Thank you Steve, Finding this thread made my day. I found it through a google search how to get 5G, that is a Primary and Secondary signal, not just the Primary alone which is very slow. For the first time after a week of getting fast connections and only being bumped to the single signal Primary 4G only for a minute or two, until I rebooted the gateway, today I got stuck on the very slow 4G only Primary without a Secondary. I rebooted 6 times and was still stuck on it. Then I read your comment. I moved the gateway a few feet from the window where it gets only 2 bars instead of 3 and rebooted and was on my best connection combo, B2/n41. It's funny because I was thinking of doing that, but didn't for some reason. I actually got my highest speed on the first day, 190, while using only 2 bars. But I get much higher upload speeds and only about 30 lower on the download, when I connect to band combinations on 3 bars. I've read about this stuff extensively in the last few weeks and if you need to explain it to anyone else the B bands, eg. B2, B66 etc. are all the Primary signal 4G, and the n bands, ex. n41, n71 are the 5G bands. The present technology T mobile uses is called non stand-alone, meaning the 5G needs to be paired with a 4G signal as the primary in order for them to work together. 5G does not exist alone. This is more obvious in the GUI at 192.168.12.1 rather than in the app, because at least in my phone app, it just shows one signal. Anyway, here's the full band story from T mobile's website: 5G Frequencies that can provide 5G: Band n71 (600 MHz) Band n41 (2.5 GHz) Band n260 (39 GHz) Band n261 (28 GHz) With 5G, high amounts of data can be transmitted more efficiently than 4G LTE. Una de las maneras en que T-Mobile está implementando 5G rápidamente es a través de la integración del espectro de banda media de 2.5 GHz de Sprint. Check out What is 5G? to learn how it works! Extended Range 4G LTE Frequencies that can provide Extended Range LTE Band 12(700 MHz) Band 71(600 MHz) Our Extended Range LTE signal reaches 2X as far and penetrates walls for 4X better coverage in-buildings than ever before. 4G LTE Frequencies that can provide LTE: Band 2 (1900 MHz) Band 5(850 MHz) Band 4 (1700/2100 MHz) Band 66 (Extension of band 4 on 1700/2100 MHz). 4G LTE offers fast download speeds, up to 50% faster speeds than 3G. See Data speeds. Voice and data services only work at the same time when on you have VoLTE enabled on your device. De lo contrario, LTE solo proporciona datos.7Visto3likes0ComentariosRe: Cannot get a secondary signal
ZubbaDubba wrote: I thought this problem of having to reboot to get a secondary signal was fixed? Who knows how often I'll have to check back and see if I still have 5G? I'm getting 200down/14up now, about a 40-50mb download speed increase since the reboot. Anyway, took the plunge and dumped Comcast a month ago. Fingers crossed T-Mobile keeps upgrading their towers and improving their hardware/firmware. The problem of having to reboot to get a secondary signal has not been fixed. If you are getting over 100 down on the primary (4G LTE) alone, that means your house is in a specific location where the 4G is good and the gateway just selects the strongest connection. There is no practical problem in getting 4G instead of 5G, as long as the speed is comparable. In fact, a small minority of people can get faster speeds on 4G instead of 5G, and they would be better off not connecting to the 5G signal. The people for whom it is a problem are those who get a speed of, let's say, over 80 on 5G but then when they connect to 4G alone, their speed drops to a few Mbps or much slower anyway. Although I haven't connected to 4G alone in weeks, partly from finding a gateway placement where I get a strong secondary signal, and partly because it was a very rare problem in the first place. I know that if I had the problem more of not getting 5G, it would have been annoying since my 4G speeds are very slow compared to 5G. Also, many people, like myself, can get pretty wild speed fluctuations on the same 5G signal pair, but my speed is very rarely going below 100, and quite often it's over 250, but this is not a problem for me because I do not have five people in the house all downloading or streaming games or 4K smartTV programs at once, as some people do. I have some personal experience with the band combination switching though, because I do get switching between B2/n41 and B66/n41, and I restart the gateway (via the button on the side) in the morning to get my faster 5G signal pair and it usually sticks to that combination all day. I understand that for you, since your 5G gets you 50Mbps faster, you would prefer that speed, and you can try certain gateway locations where that might be more likely to happen, but often, it's not something location can fix. So far, T mobile doesn't do firmware updates (which are pushed out automatically) very often, and they don't result in the speed jumps like a new equipment installation at the tower can. For my first few months of use, I had a peak speed of 190 down, my highest ever speed, and then one morning about 3 weeks ago I was getting speeds of over 200, and have had those every day since, on the same band combination and getting the same signal strength I had from the beginning. Just a few days ago, I hit a new peak speed of 420 down. I try to keep the comments of people who have terrible problems in perspective, even those who had great speeds for months and then their speed drops to nothing. It's not happening to that many people, or even likely to, just because it is happening to them. So, having a relatively fast 4G-alone connection at your house can be a good thing, not a problem.2Visto3likes0ComentariosRe: Cannot get a secondary signal
ka79535 wrote: I have had home internet through T-mobile for a little over 3 weeks and I cannot get a secondary signal. I have tried changing the gateway location and tried using an external antenna. The t-mobile map shows my area as covered by 5g extended. No such luck. The signal I am getting is pretty weak. All T-mobile can tell me is they are constantly upgrading towers in order to provide the best customer experience….. How far are you from the tower and if you know where your tower is, are there a lot of hills or forests in the way between you and the tower? If you have a distance over 7 miles and/or obstructions, that could account for they weak signal and not picking up the Secondary, which means you aren't getting 5G. You probably know this already since you seem to have a good handle on the meaning of the data, but I'm just stating it for people who may be just starting out. There is one more possibility and if I were in your place I would try it only if I had good sight-lines to the tower and were less than 7 miles away from the tower. That is you may have gotten a defective gateway. You can call them and just say you've tried everything, really want it to work, and just ask them if you can swap it out. Another possibility is the 5G equipment at your tower is down, and once it is up, you'll get the Secondary signal. If that were the case, it is unfortunate the service department can't give you a specific answer on that for your tower. I just watched a video of a guy who had been on the old 4G white modem for a year and switched to the 5G gray can and was disappointed he got only 10 to 20 in speed on the gray can. But after a short time, the can got stuck in re-boot mode, kept rebooting itself over and over and wouldn't work at all. So they let him exchange it for a refurbished can and bingo, speeds around 80+ and he is very happy. So that is the last-ditch effort people who really want Tmobile to work for them will try, who don't have a good service provider alternative to fall back on. Unfortunately, most people who try swapping out their gateway find that isn't their problem. I read some of your previous posts and saw you mentioned getting 16/1 speeds on Frontier, your former provider.The policies of these companies vary. Some might even charge you for a re-connection fee. But many will give a price break if you are coming back to them, at least for one year. They want to get their old customers back. It is a big loss for them.Then in a year you can try again with Tmobile and see if they've improved. When Tmobile gives you that stock line about "constantly improving," in general, that is true. I've read a lot of the speed progress from beginning of the 5G rollout just less than a year ago and speeds are getting better. But you don't want to be stuck for months waiting.2Visto3likes0ComentariosDo you have 1609 gateway firmware update yet and how is it working for you?
It's September 14, 2021, and the awaited 1.2101.00.1609 gateway firmware update was finally pushed out to me automatically. You can see if you have it yet in the GUI. Select "Overview" and It is called "Software Version" below the gateway icon to the right. You can see the GUI for your gateway by typing 192.168.12.1 in the address window of a browser. If you haven't gotten the new 1609 version pushed out to you yet, you will see the old version 0178 still. Please note that Tmobile does these gateway upgrades automatically, pushing them out over weeks, so you may not get yours for a few weeks yet. According to the T-mo Report of a month ago, here is what is in the update: The update claims to fix two known VPN issues, one with Cisco AnyConnect and one with GlobalProtect. More importantly, the update claims to improve the poor 5G signal experience. Apparently, this fixes situations where a 5G signal is poor and the LTE signal would be a better connection. If you think that means if you have a poor 5G signal, and this update will make the signal stronger, like you'll be getting more bars or something, please re-read the statement. That is NOT what it is saying. It says that for people with a better 4G speed than 5G at their house, this software update is supposed to help their gateway connect to the 4G (Primary only) band, instead of their gateway getting stuck on what is for them a very slow 5G band combination (Primary and Secondary).This is probably a situation involving only about 5% or less of Tmobile customers. Before this fix, people in that situation would have to revert to the old 4G white rectangular modem/router if they wanted faster speeds. I've been on Tmobile home internet for three months and I believe this is the first gateway firmware update since April. For me, no noticeable differences so far. If anyone gets the update and notices any changes in their service, good or bad -- faster speeds, fewer disconnections, whatever -- please mention them in this thread. Lastly, if someone who doesn't have the update feels there is a compelling reason for them to get it, like they are one of these people with faster 4G LTE speeds than 5G in their location, they can call up and request it be pushed out to them while they wait online. I didn't do that because I do not have either of those two VPN issues, and 5G is many times faster than 4G at my house. There could be other improvements in the update that we don't know about.7.2KViews3likes32ComentariosRe: Poor Internet speed and not reliabity
ka79535 wrote: Maybe T-mobile should adjust their maps to reflect reality and maybe consider setting a lower expectation for customers….especially in rural areas. I am 2 miles from the tower and cannot get a 5g signal on the router. ...plus, I only get 2 bars. Except for a few people who were on the white 4G router/modem and asked to be grandfathered to the 5G gray cylinder, to be eligible for the 5G gray cylinder there is supposed to be 5G service in your area, and I believe you when you say it is on your map as such, but that you aren't getting it. I found the 4G map to be wrong about my brother's house, in that it said it was a level or two better service than the 4G speed at my house, but I tested it on my phone and it was much slower speed, including when I was outside his house in an open park. I suspect the issue at my brother's house is there is a large electrical power station between his house and the tower. Two bars is not the whole issue as far as speed goes or the ability to connect to 5G, as it is possible to get speeds over 200 on two bars of signal strength on the n41 5G band. If your tower has the longer range n71, and are two miles away, the highest speeds on that at 2 miles away might be in the 100 to 150 range at best, and probably under 100, since the max speed (50 feet away from the tower) on that is 225 whereas n41 max speed is like 700 or more. Tmobile says they have availability of 5G home internet to 80 million households in the US, and the initial rollout of the 5G home internet was to 100,000 people. I'd guess they are up to 300,000 users by now, the vast majority who are happy enough with it to keep it. How could I make such a ridiculous claim when it seems like so many people here have problems? Because over the three months I've had this, on this message board, sometimes there are only like 5 new messages about Tmobile home internet in a day, and not all about slow speed. So if it's really a serious problem for a significant number of people, why don't more people post here to complain or ask questions about their problem? After all, calling in for help results in a wait of hours, or waiting for a call back at times. To me, that means the vast majority must have an adequate experience with it. Although you said you had Tmobile phone for years, you didn't say how long you've had the home internet service. If it is only a week or two, it might be worth it to wait a little longer before you ditch it, to see if they have been working on the equipment at your tower. I know for a fact they are swapping out some of the n71 transceivers for the faster n41, or adding the n41 to towers, so they've been very busy in their expansion, equipment tuning, erecting new towers etc. When new equipment is installed, they sometimes start it on a lower power, to test signal conflicts or other issues, before they ramp it up to a point where it might work well at your house. There is also tuning that is done. So these are things which might leave you stuck on the old 4G until they get it going.7Visto3likes0Comentarios