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Vanbrock
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Joined 2 years ago
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Re: Keep and Switch Fraud
I was with ATT and called T-Mobile. Their sales rep offered me a promotion that would pay off my remaining ATT equipment balance and also a promotion that pays $200 per line ported into T-Mobile. I went ahead and switched to T-Mobile and applied for the $200 Port in promotion no problem. Upon applying for the Keep it and Switch promotion to pay off the ATT balance of $636 I was told by the promotion department that they were non-combinable. Soeither the sales person was not trained properly or she told me anyway to incentivize the sale. Upon talking to customer service they pretty much told me I was not going to get the $636 and apologized. What a horrible way to do business and make customers suffer for believing their sales people. I no longer trust T-Mobile nor will I ever believe anything they tell me. I hate companies that do not stand behind what their sales people promise.4Visto1like0ComentariosT-Mobile Sales offered me Promotions that are not Combinable
I was with ATT and called T-Mobile. Their sales rep offered me a promotion that would pay off my remaining ATT equipment balance and also a promotion that pays $200 per line ported into T-Mobile. I went ahead and switched to T-Mobile and applied for the $200 Port in promotion no problem. Upon applying for the Keep it and Switch promotion to pay off the ATT balance of $636 I was told by the promotion department that they were non-combinable. Soeither the sales person was not trained properly or she told me anyway to incentivize the sale. Upon talking to customer service they pretty much told me I was not going to get the $636 and apologized. What a horrible way to do business and make customers suffer for believing their sales people. I no longer trust T-Mobile nor will I ever believe anything they tell me. I hate companies that do not stand behind what their sales people promise.