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VPass1969
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Re: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
I called back T-Mobile and insisted on speaking with a memberof the technical team. I was transfered to a rep with the techincal team who also checked her own account and saw the same issue. She escalted it to the engineering team and also informed them she could not longer see her real time call and text logs and her billing cycle ended on 1/27 and has not be updated since. She also said she has not heard of any plans to remove that option from us. She said she would have been notified of this as well. She said it will take approximately 48-72 for a call back after the engineering team looks at this. I will keep everyone here updated.2Visto3likes0ComentariosRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
I called customer service over the weekend and reported the issue. I called them again last night to follow up. The rep said it's a known issue and they are working on it *sigh•. I also asked her about the "rumor" that were no longer going to have access to our daily logs under usage and she said she never heard of that. Just an FYI.2Visto2likes0ComentariosRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
UPDATE: I called to follow up on my ticket with the Tech Department. He said my ticket was still open as the engineering department is still trying to "fix the issue". He said that it his is a known issue. Let's see if they even fix it. He didn't have an estimated time as to when it will be resolved.1Ver1like0Comentarios