Forum Discussion
Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Both the app and the browser are still displaying last month's info under detailed usage data over 10 days into a new billing cycle. Is there a timeline for T-Mobile to fix it? Normally it takes a da...
Hey guess what! All the feedback we received here had a great impact and I just got confirmation that this is now resolved! I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! Thanks again for sharing your experiences. 😊
I called customer service over the weekend and reported the issue. I called them again last night to follow up. The rep said it's a known issue and they are working on it *sigh•. I also asked her about the "rumor" that were no longer going to have access to our daily logs under usage and she said she never heard of that. Just an FYI.
