Forum Discussion
“Un-Contract” Language
Another post about the price increases…
The un-contract language that was in effect when I switched to the One plan is
https://www.t-mobile.com/responsibility/legal/terms-and-conditions-aug-22-2018
and says, in part,
“
¿PUEDE CAMBIAR O TERMINAR MIS SERVICIOS O ESTE CONTRATO T-MOBILE?
Sí. Excepto como está descrito a continuación para Planes Tarifarios con garantías de precio fijo (incluyendo la "Promesa sin Contrato"),
…
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan.
“
Which appears to bind T-Mobile to these terms for "Un-Contract" era accounts. There's no language about just waiving the last month's charges if they decide to break the promise.
So, if T-Mobile is specifically prohibited from changing the price or unilaterally terminating service, where does the authority to make this price change come from? This is only partially a rant, also a serious question. There does not appear to be any wiggle room here, so how? Customer service chat was unable to offer any meaningful information.
Rick
or, if no specific period applies,
The irony is that ‘no specific period applies’ probably has a specific date within T-Mobile, as in “The plan is no longer offered … therefore we don’t have to honor the “Un-contact”, and now has chosen not to, except in states like California, (AFAIK).
CS will not have meaningful information on this, outside of 'accept it or leave' from a directive. Care may try to get you to a different plan vs. increasing the current plan .. but don't expect them to keep their 'un-contract'.
