10/27/23 Open Msg to Mike Sievert at https://www.instagram.com/mikesievert/?hl=en#

Having been a loyal T-Mobile customer for over 20 yrs., I do not understand why there are all of a sudden so many problems popping up with T-Mobile. Translated: it's service & support staff. I spent 80 mins. on the phone this evening, 10/27/23, trying to get several T-Mobile issues solved (all on T-Mobile's end). Absolutely no results except frustration on my part. WHY can't we who are in the U.S. talk to someone in North America for tech support?? Winona, tech support supervisor ID: 5881668 (Phillipines), sent me a text msg. that declared 'Service temporarily unavailable', then an email with no links, also sent me to the website with no links she described. Her English was abysmal. I even called a local store to make an appointment. The manager won't be in until Sun. afternoon, 10/29/23. I truly understand why more people are fleeing T-Mobile. I fully expect this message to garner no answer. But if any other customers see this, maybe they will chime in also. A very disappointed Houston, TX customer, who is probably meaningless to T.M. in the grand scheme of the company...

I left the above msg for https://www.instagram.com/mikesievert/?hl=en#

If anyone else cares to contact him there, maybe, just ‘maybe’, there will be a response if there is enough outcry from customers.