2 hours wait for Customer Service

Words can't describe how much I hate Tmobile.. it used to be a call back option to not wait and for the last 6 months that disappeared and now long hold times over two hours. I pay 160$ a month for my service and expect more! How can they take away a feature and make you wait now? It's unbearable it gives me such anxiety waiting. They even added a totally insulting comment like thanks for your patience, hang tight, see if you can make that tune"" like it's a game or something messing with customers time! I hate you tmobile! Not to mention our information was compromised not once but twice and the hacker that did it was all over the news saying how easy it was to break in .. I can't wait till I can switch carriers just a few more payments and I am finished with this company!!