Forum Discussion
2 hours wait for Customer Service
What is going on with Tmobile? I have noticed all my phone call from Jan 2023 that it is getting longer to get a hold of customer service. First it started 30 minutes then 45 minutes and it keep getting longer on wait time to get a hold of Customer Service. This March 2023, I called 3 times and I have to wait for more than 2 hours. I have to hang up the first 2 calls coz I was waiting for more than 2 hours and I have to go somewhere. My last call was 2 hours and 3 minutes then my call got dropped. YIKES!!
I have been with Tmobile for 25 years now and This is the worst I have experienced with Tmobile. It looks like they focus on getting more new customer and forgetting about Customer Service..
Anyone experienced this?
When i complained about the poor customer service and long hold times a Tmobile manager reminded me i could 'leave the company'. WOW! What horrible customer support. She doesnt know that i will leave Tmobile as soon as my phone gwts paid off. Good riddance. Acct# 960664***
It's horrible. I wasted so much time in just waiting for some representatives to pick up the calls. How are you so ineffiicent in being a large service operator? It looks like it is going downhill like Boeing right now.
