Forum Discussion
$25 SIM card charge - times two ?
I don't understand this charge at all. And so far all I get is the canned response from T-Mobile. (the SIM card starter kit allows you access to the network etc) I am a current customer. I ca...
Hey there @socalchick !,
I understand your frustration when you see the $25 dollar SIM card fee. I'd love to explain the pricing and billing inquiries you have.
Just to let you know, the $25 dollar fee applies to any new SIM cards you order, or for any new phones you order as well. It applies to any order that requires a new SIM card. I think of it as a activation fee that AT&T used to charge me before I switched over to T-Mobile. I paid $20 for each device I purchased from T-Mobile. I was able to get $5 off each phone because I activated in-store, and the rep there offered a discount. Consulta aquí.
As for the down payment, that actually depends on what phone you purchase, and whether you have placed the device under a installment plan. For some phones that are in the higher prices, such as the Galaxy S9+, there is a $120 down payment you'd pay at order/purchase (if you have a good credit score), then the monthly installment agreed upon your finance agreement. That is clearly marked on the website, so I don't see how you can blame T-Mobile for the down payment part. I'm sorry if you misunderstood T-Mobile pricing on mobile devices.
I'm very sorry that the representatives that you had talked to did not properly explain the costs and such to you before deciding to activate more lines. If you need more help, please call 611 on your T-Mobile device.
¡Gracias!
Yeah, I would have thought T-Mobile being the uncarrier would be very customer friendly when adding a new line (after all this is more dollars on a monthly basis forever). I added a line and brought the new phone to a T-Mobile store and sure enough charged me $25. I argued that I was a 10 year customer but they wouldn't budge. Oh well, I learned that you can purchase a T-Mobile SIM card on Ebay for $5 and then not even have to go to a store, set it up via a phone call. Come on T-Mobile, maybe do something like give a certain "allowance" for loyal customers for things like SIM cards, etc.
