$25 SIM card charge - times two ?

Hey there @socalchick​ !,

I understand your frustration when you see the $25 dollar SIM card fee. I'd love to explain the pricing and billing inquiries you have.

Just to let you know, the $25 dollar fee applies to any new SIM cards you order, or for any new phones you order as well. It applies to any order that requires a new SIM card. I think of it as a activation fee that AT&T used to charge me before I switched over to T-Mobile. I paid $20 for each device I purchased from T-Mobile. I was able to get $5 off each phone because I activated in-store, and the rep there offered a discount. Consulta aquí.

As for the down payment, that actually depends on what phone you purchase, and whether you have placed the device under a installment plan. For some phones that are in the higher prices, such as the Galaxy S9+, there is a $120 down payment you'd pay at order/purchase (if you have a good credit score), then the monthly installment agreed upon your finance agreement. That is clearly marked on the website, so I don't see how you can blame T-Mobile for the down payment part. I'm sorry if you misunderstood T-Mobile pricing on mobile devices.

I'm very sorry that the representatives that you had talked to did not properly explain the costs and such to you before deciding to activate more lines. If you need more help, please call 611 on your T-Mobile device.

¡Gracias!