Forum Discussion
Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!
I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a...
FACTS!!! after 3months shy of 20years with T-MAFIA. I am done. Assurant sending me the floor model s23 ultra. Over the purple 512gb I purchased through tmobile. Was the last straw for me.
The worst part of my 8day ordeal is finding out they sent me the basic floor model because that's what shows up on my account, IMEI# & ALL. & I have asked t-mafia MULTIPLE times why that phone shows up and to take it off. They call it a glitch and assure me I have nothing to worry about.
Then I had to file a claim & these reps said its my phones 2nd imei# which makes no sense. Because my phone is 512gb that phone is 256gb .. different colors and all. T-mafia knows my claim will go thru on that POS cheap phone. Because they are all in on the scam. The claim for my purple512gb got denied because it's "not on the insurance at the time of damage" but an unknown basic pos phone IVE NEVER SEEN, TOUCHED OR HAD IS INSURED!!?!? Absolutely NOT.
We can't change our phones on the app or website. Tmobile should have it registered since it's the only 1 I have and the one that's being used. FED TF UP.
A tmobile agent did that. And they should be fired & they need to fix the problem. I'm getting a lawyer & contacting the BBB and all other FEDERAL ABC companies that investigate for consumers.
Goodluck
