Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!

Today I had the displeasure of speaking with an assurant agent. Alita was rude, short and showed no compassion or empathy. I made her aware of her lack of professionalism and she stated "wow I've never heard that I was rude and unprofessional before, thanks for letting me know." In the driest most unconcerned tone. The lack of care for people who are spending their hard earned money with this company is  disgusting. I then asked to speak with a supervisor who told me her name was North and her attitude wasn't any better. She was mono-toned, she sounded far away from the phone and she seemed not to care about my concerns either. I asked if I could fill out a survey or make a formal complaint and was told that North would have to escalate the call but I wouldn't be notified of issue. After speaking to Alita and North I don't trust that my concerns will be addressed. I have been a client with t-mobile for many years and this experience has me ready to leave the company and take my business elsewhere. Do better with customer service if you're going to give our jobs away!