Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!

Crazymom wrote:

WOW, I myself am currently experiencing the same issue as Laura10volleyball.  I have been with T-Mobile 19 years and have never had any real issues as I am today having with their totally ABYSMAL insurance partner (ASSURANT).  They are a real piece of work.  I have taken up my issue with Consumer Affairs and will go further (Attorney) if I have to.  I paid my deductible for a replacement phone (105.00 dollars) due to my long address I suppose it took 4 attempts for me to actually receive my replacement phone (3 where returned to sender via UPS) upon receipt of my phone (sat) I immediately returned my damaged phone (monday) as with their instructions - The enclosed packet and return label.  Well this was done in the month of Oct, come 1 week before Christmas I get a T-Mobile bill also with a "no return phone fee", really.  Once the mailman picks up the mail, I have nothing more to do with the item!  However, I did spend allot of time and energy between the USPS and ASSURANT and still their customer service is saying I have to pay for the damaged non returned phone.  I am a senior citizen and have exhausted all my energy and time as well.  You are right and it should be made aware all over that ASSURANT has totally disregard for their customers time and peace of mind, especially for the elderly and longtime client of T-Mobile.  

I would like to be a part of any legal action I am sick and tired of hearing about these scammers and T-Mobile continues to contract with them