Forum Discussion
Account Fraud and no help from T-Mobile for 7 months
On Jan 9th someone walked into a T-Mobile store with a fake passport and was trying to upgrade 2 of my lines. The sales rep caught the fraud and did not proceed with the upgrade, the rep also not...
Whoa, @torresbrooklyn -- though fraud investigations can take time, on the surface this seems like much longer than a typical investigation's length should run. Because our Support Community is a public user forum, we don't have a secure method to verify your account and look over the details from here -- but at this point, with the number of fraud reports that our internal teams have advised you were filed, there should be investigation notes on your account left by the fraud department!
Are you active on social media at all? Our T-Force folks on Twitter and Facebook do have a way to authenticate your account and review the memos. Can you reach out to us using the links in my badge below -- on Facebook, through Message, or on Twitter, through DM -- and have a representative look over the memos? Please let us know what they say!
Hi I am having the same issue right now and wondering if you ever got this resolved? Someone recently took out 4 Iphones, an Iphone watch AND a speaker in person on my account and they say it was my authorized user (not true). I can't believe this did not raise a red flag to the representative since I upgrade every couple of years. Supposed to be under investigation but I'm just wondering if this will get resolved soon.
