add a limited authorized user

I have more then one time. They have so far been no help. I have messaged and called daily about the same things. There have been days that it has taken 21 hours of waiting for a live person to look at the messages. I have messaged from facebook from my phone number from my email. From my ipad my daughters phone from her facebook both of our instagram ahead conference calls with customer care set up peramitors of xerox copies of who comes in and try's to put anything on the account and upload those copies to be able to be viewed by my father and myself, we asked for the pin the passcode the identity and a text when the account is a csessed in a store on line or by phone, and a phone call from the sales person calling one of us the further verify with verbal notice that a change can be made. No call or text or an ID. Nothing…..in fact a new device was added just the other day and again 2500 miles from us. The only reason I even know about it is I was already looking at the account history when all of a sudden had a pdf for another device being signed for. Kind of hard to do when my mom and dad no longer drive to leave the house and I was sitting on my bed with my husband my daughter is no longer here on earth I just keep her phone active because I'm making small changes as I can and that seems huge. And my brother is in Europe. Not only that again my name and when I complained about it i get told they have no idea about store pollocies as you can see in the original post there is the message that i screen shot from customer care. And as you can see I asked why have I set the security measures up then?im at the point of emailing the corporate office. If that doesn't work then it's the athurities and a law suit. Identity theft is a huge thing and I have fought it for 11 straight even getting granted a new ss number and I will not pay for somebody else's crap and I believe that by the clerk not requiring ID and adding items to the account is illegal in more then one aspect and they should be charged.