Forum Discussion
Adding a line to account comes at a wrong monthly price.
Adding a line to account comes at a wrong monthly price. The plan offers adding a line for $10 per month, but when trying to add a line $25 per month is listed. Please advise. Including the screensho...
Those Simple Choice plans are such a great deal!! The new line is only $10 for the talk and text, but things did change a little bit when the data was bumped up to unlimited for everyone. For any line that already existed and had a data feature, they were bumped up to unlimited for no extra cost. For any line that didn't have a data feature or new lines being created, the data feature does cost extra. While you are going through the order process for the new line, did it give you an option for different data features? You might just want to double check which one you selected to see that price difference. The other thing that could be happening is if you add a phone to the order. The extra $15 could be for the device payments or insurance cost.
skaramov wrote:Yes, it is a grandfathered plan, however grandfathered does not mean its terms are no longer honored - it only means the plan is not offered to customers who are not on it already. So, being able to add a line for $10 per month is a part of the plan no matter grandfathered or not, and should be honored as long as the customer is on the plan. I argued the same to the customer service, and they agreed, and said new lines will cost us $10 per month, but the page still says $25 per month.
Personally not isn't how I interpret it. Grandfathered, is currently active plans. As you said, you want to add a new line which is adding a new line of service to your current plan. That, at least to me, makes the additional cost of the line understandable.
