Forum Discussion
Another Visual Voicemail Saga (iPhone)
I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working. I've been through at least 10 people at T-Mobile over multiple calls, and hear...
¡Hola, @bobcharli!
I had a chance to chat with Marissa to see what the ultimate fix was for the VVM (visual voicemail issues). From talking with her it sounds like this is a provisioning issue between the Voicemail to Text feature and the Visual Voicemail feature on iPhones. The solution was to remove the voicemail to text feature in our backend system to allow the visual voicemail to work. I recommend chatting with T-Force via Facebook o Twitter to have them review your account and features.
I don't know if this is the same issue, but I've also been through MANY TMobile Tech calls. I have a Samsung Galaxy S20 5G (~2.5 yrs old). Visual Voicemail worked fine for me until 3 months ago when I had to get a new SIM card. VVM won't recognize the new card & just minimizes after I read the error message. Every time I call for tech support, the person eventually says there's a network problem, a lot of people are reporting the same problem, and it will be fixed in a few weeks. 3 or 4 calls with at least an hour on the phone each time. The really weird thing is, my wife has the identical phone and her visual voicemail works fine. She's never had a problem with it.
