Assurant Damaged Device Returned - Not Recived

Just want to say thank you to the last response. It appears to have work. I'm not seeing a charge on our upcoming bill. 

Everything was done via email. We followed all of the steps that Assurant told us we must do (even though we knew what the outcome would be)… filed a report with USPS.. you can't file an actual claim with them because they don't buy insurance on the box they provide (we politely pointed out the irony of this.. the insurance company not paying for insurance).  In our email we suggested that they take a look at the security footage since it appears the package was indeed delivered.

Thanks again for the advice. Hopefully someone puts an end to this. Until then, we will be looking for a new company to insure our phones.

One more word of advice… it didn't come to this for us, but file a complaint with the BBB if you must (this is why we followed all of the required steps, so that they couldn't blame us for anything). I noticed that they have an A rating on BBB. This is because they have resolved all of the complaints submitted. So it appears they are willing to play ball in order to keep their good rating.