Forum Discussion
Assurant Damaged Device Returned - Not Recived
I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it. I received the replacement and returned my damaged phone on 2/7/2020 via U...
It's terrible. So after I posted my last update saying we finally got it resolved - apparently we did not. They still charged us for the phone. I called Assurant and talked to 2 managers in 2 different departments. They told me that the representative who said we would not be charged was lying. And I asked what policy do they have in place to reprimand the employee who lied - she said there is not policy in place for that. Basically they are not going to do anything about it. Plain and simple. Nobody gets in trouble on their side and we have to pay the charge.
I was furious. I spend several hours on the phone that day trying to get algo to happen. But I'm not wasting any more of my time on this BS. We are looking for a new company to insure our phones.
