Assurant Damaged Device Returned - Not Recived

Crazy_busy_life wrote:

I am going through similar issues and I notice no rep has replied to your questions and concerns here. I do not recommend this company to anyone after the treatment I have had, and experience with system glitches, poor paper trails, people breaking policies to cover their mistakes. We as customer is paying the price. Its sad bc they have protocols in place to show it the phone is being used still, where, by what company est. So if it was never reactivated then clearly the phone is of no use to the claim filer and it would make no since as to why the phone was not returned on the customers end back to the insurance company. Why would we want those fees for a phone we can't use?  

HI i am dealing with the same issue? How is it fair for us to pay for the phone when we sent it back but warehouse is saying the device wasn't in there when there is weight on the box there tell me i have to pay 1200 to turn my phone back on when they receive it