Assurant robbed me for my money.

magenta3584780 wrote:

I have about 3 devices under assurant protection with t mobile.  I ended up damaging a screen on one and filed a claim.  while waiting for them to send me one in the mail.  I had an unfortunate event and got the device stolen, being cracked and damaged it doesn't hold any value anymore.  I called assurant to see if they could help me out since I didn't have the original device no longer and pay a higher deductible since I wouldn't be able to return the old one.  They declined to help me and stated if i wasn't able to return the original device they would charge me full price for the replacement..  Note they had already charged me $100 for the deductible and now they were also going to charge me the price of a new galaxy note 8 when its not even new ( its refurbished) which doesn't have the same value as a brand new note 8.  They declined to help knowing I still owe $400 on my original.  I paid over $500 just on insurance this year and the one time i decide to use their service, I end up in a dilemma where its either I use my insurance and end up with my original phone balance and pay on top another $600 for a refurbished note 8 when all assurant has or had to do was cancel my claim or change it from broken to stolen claim.  I am more than glad to pay the deductible of a stolen device but assurant has also declined to do so.  I am not happy with the way management dealt with my claim.  I angry and frustrated with assurant.  I will most likely end my insurance plan on my devices because if I couldn't event get my first claim done right. They didnt seem to care at all and now I have to get a new device because I cannot afford to file a claim with assurant because instead of giving me piece of mind and having me proctected all they way instead I'm being robbed out of my money.  Thanks for everything assurant!!!

I'm basically in the same boat!! Then all they do is send me to apple care who wants to hold 1300$ on my card 1 I don't even have that 2 that's outrageous! Between the two they are financially screwing me, for what I have paid for their bull*** I could have bought a bran new car. I'm beyond furious. Can't even get a upgrade cause they won't take a broke device. Soo my friend you're not alone I'm being robbed too!  Hope they get sued.